Failing to deliver an environment of quality, Maplesoft has brought its customers in a sad plight. Can this be fixed?
Author(s): Vladimir Bondarenko
Year: 2004
Language: English
Pages: 366
CONTENT
Abstract
Key Words
Motivation
Warm-up
Intended Readership
Cyber Tester’s Visitors
Forewords
•Foreword For Impatient Readers
•Foreword For Regular Readers
•Foreword For Math Instructors
•Foreword For Maple Experts
•Foreword For Math Environment Manufacturers
•Foreword For Software Testers
•Foreword For James Cooper
•Foreword For Laurent Bernardin
•Foreword For Critics
•Foreword For Software Historians
•Foreword For CAS Architects
Overall Idea
Introduction
Maple Successes
How Exactly Maple Is Degrading, Details?
Does Maplesoft Force Upgrades To Get Bugs Fixed?
Review Of Maple Reviews
User Reported Bugs That Were Never Corrected
First Registered Case GEMM Gains Lead A Live Top Maple Expert
Are Maple Experts Always Infallible?
Testing and Assessment with MapleT.A.
Myths ## 1―10 About Maplesoft
Selected Most Dangerous Maple Defects
•Instability
•Regression Bugs
•Recurring Regression Bugs
•Sand-Solid Numerics
•Slow-downs & Timing
•Plotting Problems
•Incompatibility
•User’s Comfort And Maple Syntax
•Simple Integrals Maple Cannot Calculate But Competitors Can
•10 Years Bugs The Long-Livers Fixed in Maple 9.5.1
•Raw Functionality
•GUI and Command Line Math Results Differ
•Standard Worksheets: Persist To Be Raging Headache
Maple Application Limits?
GEMM: Genuine Error Monitor for Maple
GEMM: Maple Bug Manifestations Validation
Maplesoft Claims Vs Reality
1993-2004: User-Centered Model To Revenue-Centered Model Transition
Howlers: Average Fixtime
Some Bug Facts (ABD)
Maplesoft QA Process (Beta Testing, Night Testing, etc)
Maple-Oriented Groups And Their Impact
UCITA And Software Customer Bill Of Rights
Maple Customers’ Opinions
Nomination: 100 Most Absurd Maple Bugs
Free Maple Patches
Statistics & Diagrams
Maple Wish List
A Win-Win Strategy: Customer-Focused Approach To Quality
Top 10 Reasons to Think of Before Investing in Maple
Maplesoft’s Survival Kit
Testing: Machine vs Man Efficiency Comparison
Cyber Tester: A Customer’s Control Shell Over Maplesoft
Conclusions
Future Work
Acknowledgements
References
Appendix 1. Test Hardware Specification
Appendix 2. Maple Errors List
