Logistics and Supply Chain Management

Front Cover
Half Title
Title Page
Copyright Page
Contents
About the author
Preface
Publisher's acknowledgements
1 Logistics, the supply chain and competitive strategy
Supply chain management is a wider concept than logistics
Competitive advantage
The supply chain becomes the value chain
The mission of logistics management
The supply chain and competitive performance
The changing competitive environment
2 Delivering customer value
The marketing and logistics interface
Delivering customer value
What is customer service?
The impact of out-of-stock
Customer service and customer retention
Market-driven supply chains
Defining customer service objectives
Setting customer service priorities
Setting service standards
3 Going to market
Distribution channels are value delivery systems
One size doesn't fit all
Innovation in the distribution channel
The omni-channel revolution
The personalised supply chain
4 The financial impact of logistics
Logistics and the bottom line
Logistics and the balance sheet
Logistics and shareholder value
Logistics cost analysis
The concept of total cost analysis
Understanding the cost-to-serve
Customer profitability analysis
Direct product profitability
Cost drivers and activity-based costing
5 Matching supply and demand
The lead-time gap
Improving visibility of demand
The decoupling point
The supply chain fulcrum
Forecast for capacity, execute against demand
Demand management and planning
Collaborative planning, forecasting and replenishment
6 Creating the responsive supply chain
Using the volume/variability matrix
Product 'push' versus demand 'pull'
The Japanese philosophy
The agile supply chain
The foundations of agility
A routemap to responsiveness
7 Strategic lead-time management
Time-based competition
The concept of lead-time
Logistics pipeline management
Reducing logistics lead-time
8 The synchronous supply chain
The extended enterprise and the virtual supply chain
The role of information in the virtual supply chain
Laying the foundations for synchronisation
'Quick response' logistics
Production strategies for QR
Logistics systems dynamics
9 Developing and managing the supply network
The transition from purchasing to strategic sourcing
Segmenting the supply base
Category management
Agile procurement in an uncertain world
10 Complexity and the supply chain
The sources of supply chain complexity
The cost of complexity
Product design and supply chain complexity
Mastering complexity
11 Managing the global pipeline
The globalisation of supply chains
Gaining visibility in the global pipeline
Financing global supply chains
Organising for global logistics
Thinking global, acting local
Globalisation: the next phase
12 The digital supply chain
Supply chain 4.0
Big data and analytics
Artificial intelligence and machine learning
The Internet of Things
Robotics and automation
Blockchains and smart contracts
Control towers and digital twins
The road to digital transformation
13 Service logistics
What is a service?
Buying performance
The service dominant logic
The trend to 'servitisation'
Implications of servitisation for logistics
The critical role of capacity
Service supply chain processes
Managing the service supply chain
14 Managing risk in the supply chain
Why are supply chains more vulnerable?
Understanding the supply chain risk profile
Managing supply chain risk
Achieving supply chain resilience
15 The era of network competition
The new organisational paradigm
Collaboration and trust in the supply chain
Reducing costs through collaborative working
'Co-opetition' - co-operating with competitors
Managing the supply chain as a network
Supply chain orchestration
From 3PL to 4PL
The last word
16 Overcoming the barriers to supply chain integration
Creating the logistics vision
The problems with conventional organisations
Developing the logistics organisation
Logistics as a vehicle for change
Benchmarking
17 Creating a sustainable supply chain
The triple bottom line
Greenhouse gases and the supply chain
Reducing the transport-intensity of supply chains
Beyond the carbon footprint
Reduce, re-use, re-cycle
The impact of congestion
18 The supply chain of the future
Emerging mega-trends
Shifting centres of gravity
Supply chain governance and compliance
The need for adaptability
Seeking structural flexibility
The road ahead
Waste in the supply chain
The New Industrial Revolution
Seven major business transformations
The implications for tomorrow's logistics managers
Index
Back cover