This thoroughly revised fourth edition of the leading knowledge management (KM) textbook offers a comprehensive and accessible overview of the theory and practice of KM.
Today’s knowledge-driven economy raises the stakes for organizations and individuals whose success depends on the effective management of information and knowledge. Knowledge is an asset that is not always easily tapped, especially when embedded in products and in the tacit understanding of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This thoroughly revised new edition of the leading knowledge management textbook offers a comprehensive and accessible overview of the theory and practice of KM. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it serves as an invaluable resource for students and researchers across information sciences, business, education, and communication. Global in scope and updated to reflect the maturing field, this fourth edition emphasizes optimizing KM and measuring its success and impact in meaningful ways.
Fourth edition highlights:
• Comprehensively updated to integrate the latest theories, practices, and technologies in KM
• Discusses not only how to implement but how to sustain successful KM strategies and systems in the long term
• Includes new coverage of KM governance and the KM ISO standard introduced in 2018
• Features detailed, real-world vignettes and a wealth of instructor resources, including slides and solutions
Author(s): Kimiz Dalkir
Edition: 4
Publisher: The MIT Press
Year: 2023
Language: English
Commentary: Publisher's PDF
Pages: 408
City: Cambridge, MA
Tags: Management; Cognitive Psychology; Sociology; Organizational Behavior; Knowledge Management; Knowledge Acquisition
Contents
1. Introduction to Knowledge Management
Introduction
What Is Knowledge Management?
Multidisciplinary Nature of KM
The Two Major Types of Knowledge: Tacit and Explicit
Concept Analysis Technique
History of KM
Why Is KM Important Today?
KM at Three Levels (and Beyond)
Note
References
2. Knowledge Management Processes
Introduction
Major Approaches to the KM Cycle
Meyer and Zack
Bukowitz and Williams
McElroy
Wiig
Carlile and Rebentisch
Evans, Dalkir, and Bidian
Integration of Evans, Dalkir, and Bidian KMC with Innovation Cycle
An Integrated KM Cycle
References
3. Knowledge Management Models
Introduction
The Classics: Pioneering KM Models
Von Krogh, Roos, and Kleine Model of Organizational Epistemology
Nonaka and Takeuchi Knowledge Spiral Model
Choo Sense-MakingKM Model
Wiig Model for Building and Using Knowledge
Boisot I-SpaceKM Model
Complex Adaptive System Models of KM
Knowledge-Sharing KM Models
McAdams and McCreedy KM Model
Wang and Noe Knowledge-SharingModel
KM Strategy Models
Hansen, Nohria, and Tierney Model
Stankosky and Baldanza KM Pillars Model
Intellectual Capital Models
The Phronesis Model
References
4. Knowledge Capture and Codification
Introduction
Tacit Knowledge Identification
Different Types of Tacit Knowledge
Tacit Knowledge Capture
Tacit Knowledge Capture at the Individual and Group Levels
Tacit Knowledge Capture at the Organizational Level
Summary of Tacit Knowledge Elicitation
Explicit Knowledge Codification
Cognitive Maps
Decision Trees
Knowledge Taxonomies
Notes
References
5. Knowledge Sharing
Introduction
The Social Nature of Knowledge
Knowledge Networks
Sociograms and Social Network Analysis
Expertise Locator Systems
Knowledge-Sharing Communities
Types of Communities
Roles and Responsibilities in Communities and Networks
Knowledge Sharing in the Virtual Workplace
How to Select the Knowledge-Sharing Approach
Other Ways of Sharing Knowledge
The Role of KM Technologies
Obstacles to Knowledge Sharing
The Undernet
Knowledge Sharing and Misinformation
Organizational Learning and Social Capital
Measuring the Value of Social Capital
Note
References
6. Finding Knowledge
Introduction
Knowledge Application at the Individual Level
Characteristics of Individual Knowledge Workers
Bloom’s Taxonomy of Learning Objectives
Knowledge Application at the Group and Organizational Levels
Knowledge Retrieval versus Knowledge Finding
Knowledge Reuse
KM and Information Technology Systems
KM and Archival and Records Management
Note
References
7. Organizational Culture
Introduction
Organizational Culture Analysis
Culture at the Foundation of KM
The Effects of Culture on Individuals
Transformation to a Knowledge-Sharing Culture
What Does a Successful KM Culture Look Like?
Impact of a Merger on Culture
Impact of Virtual Work on Culture
KM and Change: Can or Should KM Change Organizational Culture?
Note
References
8. Knowledge Management Tools
Introduction
Knowledge Capture and Creation Tools
Big Data, Data Mining, Knowledge Discovery, and Analytics
Visualization Tools and Knowledge Maps
Videos for Exit Interviews
Content Management Tools
Folksonomies and Social Tagging or Bookmarking
Cloud Computing Technologies
Knowledge Sharing and Dissemination Tools
Social Media
Knowledge Repository
Knowledge Acquisition and Application Tools
Personal KM
Adaptive Technologies
Notes
References
9. Knowledge Management Strategy and Planning
Introduction
Developing a KM Strategy
Knowledge Audit
Organizational Maturity Models
KM Maturity Models
Community of Practice Maturity Models
Gap Analysis
The KM Strategy Road Map
The ISO 30401 KM Standard
KM Governance and Leadership
Balancing Innovation and Organizational Structure
Note
References
10. Evaluating Knowledge Management
Introduction
Intangible Assets, Return on Investment, and Metrics
Benchmarking Method
Balanced Scorecard Method
House of Quality Method
Results-Based Assessment Framework
Measuring the Success of Knowledge Networks
Best Practices in KM Metrics
References
11. Organizational Learning and Organizational Memory
Introduction
How Do Organizations Learn and Remember?
Management of Organizational Memory
Organizational Learning
Lessons Learned Process
Methods for Managing Lessons Learned
Lessons Learned Systems
Benefits of Lessons Learned
Some Challenges
Some Success Stories
Assessment Frameworks
Notes
References
12. Knowledge Continuity Management
Introduction
KCM Process
Identifying Critical Knowledge
Selecting the KCM Strategy
A Three-Tiered Approach to Knowledge Continuity
Success Factors for KCM
Challenges for KCM
Concluding Thought
Notes
References
13. The Knowledge Management Team
Introduction
Major Categories of KM Roles
Senior Management Roles
KM Team Roles and Responsibilities within Organizations
KM Job Titles
The KM Profession
Where Does KM Belong in the Organization?
The Ethics of KM
KM Values and Professionalism
Note
References
14. Future of Knowledge Management and Concluding Thought
Note
References
Index
