As the rapid acceleration of industry 4.0 catapults a number of changes within the space of library services and operations into effect, it is more important than ever to understand the impact of technological revolutions on the academic library. This edited collection showcases the emerging issues brought by the 4th industrial revolution, and the effects on how libraries function, manage processes and continue to deliver products and services on a day to day basis.
The contributing authors examine the role of the Internet of Things in the academic library, identify the nature of the emerging technologies, and investigate how these innovations might be used in academic libraries. Documenting original research which offers a fresh insight into the opportunities and challenges of a new digital world, this book also delves into the readiness of libraries and library professionals to adapt to the change and new technologies brought about by Industry 4.0.
Presenting a wide-ranging road map of the future of libraries and information centres, this is an essential read for library professionals working in service delivery, as well as researchers interested in the nexus between academic libraries and emerging technologies.
Author(s): Josiline Phiri Chigwada, Ngozi Maria Nwaohiri
Publisher: Emerald Publishing
Year: 2021
Language: English
Pages: 276
City: Bingley
Half Title Page
Title Page
Copyright Page
Dedication
Contents
List of Figures and Tables
List of Abbreviations
List of Contributors
Foreword
Preface
Introduction
Acknowledgements
Section I-The Fourth Industrial Revolution and Libraries
Chapter 1-Introduction to the Fourth Industrial Revolution and Libraries
Introduction
History of the 4IR
Industry 4.0 Tools and Applications in Libraries
Drivers of Industry 4.0
Information Communication Infrastructure
Education and Training
Innovation
Responsive and Context-specific Strategies
Changes Brought by the 4IR
Why Continuous Professional Development?
Opportunities and Challenges of the 4IR
Opportunities in the Industry 4.0 Era
Challenges in the Industry 4.0 Era
Solutions and Recommendations
Recommendations
Areas of Further Study
Conclusion
References
Definition of Key Terms
Chapter 2-The Fourth Industrial Revolution and the Libraries
Introduction
Background
History of Industrial Revolution
Fourth Industrial Revolution and Libraries
Remould Organizational Operations
Reinvent Models of Business
Reorganize Business Work Processes
Remodel the Job Specifications and Roles
Issues/Challenges/Problems
Controversies
Solutions
Change of Staff Attitudes
Training of Library Staff and Skill Acquisition
Recommendations
Conclusion
References
Chapter 3-Library 4.0 and Sustainable Development: Opportunities and Challenges
Introduction
Background
Libraries and the Fourth Industrial Revolution
Library 4.0 and Sustainable Development
Maker Spaces
Block Chain Technology
Artificial Intelligence
Augmented Reality
Cloud Computing
Challenges in Embracing Library 4.0
Chronic Funding Shortages
Inadequate Telecommunication Infrastructure
Technical Skill Deficiencies
Resistance to Change
Solutions and Recommendations
Future Research Directions
Conclusion
References
Additional Reading
Key Terms and Definitions
Section II-Redesigning Library Space
Chapter 4-Understanding the Information User in the Electronic Age
Introduction
Background
Digital Libraries Versus Traditional Libraries
Challenges of the Information User in the Electronic Age
Digital Divide
Digital Literacy
Classification of Understanding the Information User in Electronic Age
Studies Dealing with the Behavior of the Users
Studies Dealing with the Information Use
Studies Dealing with Information Need
Conclusion
References
Chapter 5-Application of Industry 4.0 in Delivering Library Services to Special Need Library Users
Introduction
Background
Characteristics of Industry 4.0
Application of Cyber-physical Systems to Deliver AT
Application of Cloud Computing to Deliver AT
Application of IoT to Deliver AT
Conclusion
References
Chapter 6-Compatibility Analysis of Virtual Reference Services in ABCD Software-Based Website
Introduction
Literature Review
Objectives
Methodologies
Zoho Chat
ABCD
Salient Features of ABCD
ABCD Modules
ABCD Advanced Loan Module (EmpWeb)
ABCD OPAC
ABCD Serials Control System (SeCS-Web)
ABCD Site
Functionality and Customization of Zoho Chat Widget in ABCD-Based Web Module
Zoho Account Creation and Customization Process
Configure Embed UI for VRS
Embedding IM Text in ABCD Site Module
Results
Admin Interface from Zoho Chat
Conclusion
References
Chapter 7-Packaging and Repackaging of Information Products and Services for Effective Service Delivery
Introduction
Concept of Information Packaging and Repackaging
Forms of Information Repackaging
Importance of Information Repackaging
Reasons for Packaging and Repackaging Information
Strategies for Information Packaging and Repackaging in Libraries and Information Centres
Strategies of Information Repackaging
Tailoring Information to Meet Clienteles’ Needs
Types of Users and Their Information Needs/Sources
Conclusion
References
Chapter 8-The Role of Librarian in the Twenty-first Century
Introduction
Background to the Study
Libraries and Librarians in Transition
The Role of Librarians in the Twenty-first Century
Training in New Skills
Information Service Delivery
Strategies to Attract Users to the Library
Potential Challenges for Twenty-first Century Librarians
Solutions and Recommendations
Future Research Directions
Conclusion
References
Additional Reading
Section III-Research Support Services in the Fourth Industrial Revolution
Chapter 9-Academic Library Research Support Services in the Maker Culture Era
Introduction
Research as a Key Factor in Universities
Research Support Services as a Response from the Academic Library
Researchers’ Information Behavior
User-Researchers in the Era of Maker Culture
The Relationship Between Librarian and Maker Researcher
New Perspectives in the Relationship of Research Support
Conclusion
References
Chapter 10-Research Support Services in Academic Libraries in the Digital Environment in Zimbabwe
Introduction
Research Methodology
Conceptualising Research Support
The Relationship Between the Researcher and Academic Librarian
Roles of Academic Librarians in Research Support
Academic Librarians’ Competencies for Research Support Services
Challenges Faced by Zimbabwean Academic Librarians in Rendering Research Support
Framework for Rendering Research Support Services in Higher Education Institutions in Zimbabwe
Research Support Policy
Research Staff Development
Research Systems
Research Output and Impact
Research Partnership and Funding
Research Ethics and Integrity
Research Education and Development
Further Research Directions
Conclusion
References
Additional Reading Lists
Section IV-Quality Assurance of Library and Information Services
Chapter 11-Quality Assurance of Library and Information Services in the Fourth Industrial Revolution to Achieve the Sustainable Development Goals
Introduction
Problem Statement
Theoretical Framework
What is Quality Assurance in Libraries?
Evaluating the Quality of Library and Information Services
Collection
Staffing
Library Facilities
Funding
Automation
Impact of Quality Assurance in LIS in Meeting The SDGs
Standards in LIS Services
International Standards Organisation (ISO)
International Federation of Library Associations and Institutions (IFLA)
Zimbabwe University Libraries Consortium (ZULC)
Zimbabwe Council for Higher Education (ZIMCHE)
Standard Operating Procedures (SOPs)
Solutions and Recommendations
Future Research Directions
Conclusion
References
Chapter 12-Quality Assurance and Marketing of Library Services and Products: The Case of Midlands State University
Introduction
Quality Assurance
Human Resource
Collection Development
Infrastructure and Facilities
ILS Training
Organisation of Information
Systems
Research Support Services
Marketing
Recommendations
Future Research Directions
Conclusion
References
Section V-Marketing of Library and Information Services
Chapter 13-Marketing of Library Collections and Services in the Twenty-first Century Environment: The Use of Social Media Technologies
Introduction and Background
Driver for the Study
Methodology
Concept of Social Media Technologies
Importance of Social Media in Marketing Libraries
Social Media Tools Used for Marketing Library Collections and Services
Challenges of Applying and Using Social Media Tool in Libraries
Role of the Librarian in the Industrial Revolution – Information Provides Perspectives
Conclusions
Recommendations
References
Chapter 14-Do Libraries Need to Market Their Services and Resources?
Introduction
What is Marketing?
Literature Review
Objectives of the Study
Methodology
Is Marketing of the Library Services and Resources Necessary?
7Ps of Marketing Mix in Library and Information Science Domain
Application of the 7Ps of Marketing to Library Services
Product
Price
Place
Promotion
People
Physical Evidence
Process
Some Important Resources on Marketing of Library Services
Conclusion
References
Additional Web Resources
Section VI-Capacity Building of Librarians in the Fourth Industrial Revolution
Chapter 15-Capacity Building for Library and Information Science Professionals in University Libraries
Introduction
The Concept of Capacity Building
Skills and Competencies for University Librarians in the Twenty-first Century
Research Support Services
Digital Literacy Skills
Pedagogical Skills
Competency in the Use of Social Media Tools
Research Data Management
Generic and Traditional Skills
Resources Building and Access
Space Repurposing Expertise
Models and Strategies of Capacity Building
Challenges for Capacity Building in Universities
Conclusions and Recommendations
References
Chapter 16-Reskilling the Library Workforce for the Fourth Industrial Revolution
Introduction
Impact of the 4IR
Features of the 4IR
Reskilling of Library Staff
Suggestion of Further Study
Conclusion
References
Definition of Terms
About the Contributors
Index
