This book provides a great collection of work design testimonies with transferable lessons across many industry sectors and domains. It discusses physiological and cognitive parameters, teamwork, social aspects, organizational, and broader factors that influence work design initiatives.
It is important to learn from practitioner stories and real-world conditions that affect the theoretical applications of work design. Readers will benefit from understanding the struggles and successes of the authors. The chapters cover a wide spectrum of human factors and user needs, including decision making in (ab)normal and safety-critical situations, physical ergonomics, design-in-use modifications, and tailored training. The text examines holistic approaches that lead to improved work methods, worker engagement, and effective system-wide interventions.
Ergonomic Insights: Successes and Failures of Work Design is primarily written for professionals and graduate students in the fields of ergonomics, human factors, and occupational health and safety. Educators will also benefit from using these case studies in class lessons.
Author(s): Nektarios Karanikas, Sara Pazell
Series: Workplace Insights: Real-World Health, Safety, Well-being, and Human Performance Cases
Publisher: CRC Press
Year: 2022
Language: English
Pages: 322
City: Boca Raton
Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication
Table of Contents
Preface
Editors
Contributors
Chapter 1 Human Impacts on Work Design
Masked Work Design Issues
Underestimating the Politics
Why Was That?
The Lessons for Work Design and Beyond
Organisations Comprise Rational (Mostly Visible) and Non-Rational (Mostly Invisible) Elements
Work Design Is Synonymous with Organisational Change
All of Us Bring Our ‘Familyof Origin’ Issues to Work
Egos Can Jeopardise Success
Personal Reflection Is Powerful
Final Thoughts
Bibliography
Chapter 2 The Underestimated Value of Less-Than-Ideal and Proactive Ergonomic Solutions
Temporary Solutions Could Work as Well!
Initial Assessment and Solutions
Technical Misses and Remedies
The Crucial Missing Point
From Good to Almost Ideal
From Good to Better
From Better to Almost Ideal
Proactiveness Pays Off
References
Chapter 3 Return-to-Work and 24/7 Warehouse Operations
Ergonomic Intervention for an Office Worker with Spinal Cord Injury
Ergonomic Assessment for 24/7 Warehouse Operations
References
Chapter 4 Designing a Visually Comfortable Workplace
Visual Design of Computer Interfaces
Visual Ergonomics Design Elements of Control Rooms
First Encounters
Wishes Can Come True
Good Intentions Don’t Always Go to Plan
When Plans Go Well, It’s Magic!
Success versus Failure
Communication
Egos
Conclusion
References
Chapter 5 Opportunities and Challenges for Designing Quality Work in Residential Aged Care
Setting the Scene
Good Work Design: Matching Demands with Resources
Job Crafting
The Context and Its Actors
The Discovery Journey
The Co-design Journey
The Realisation Journey
Designed with Care: Successes and Failures
The Lessons Learned
References
Chapter 6 When Success Is Not Success, We Strive to Do Better
Manual Task Risk Management
Discovery Phase
Design Phase
Realisation Phase
Student-centred Curriculum Design
Discovery Phase
Design Phase
Realisation Phase
References
Chapter 7 Reshaping Lifestyle Changes in a Heavy Weight World
The Journey to Success
Remedies at the Specific Mine Site
The Author’s Journey
Recruitment and Onboarding
Systems and Processes
Workplace Initiatives
Health Management Plan
Anthromechanics in Equipment Design
Performance Management
Legal Position
Conclusion
References
Chapter 8 Indian Farm Tractor Seat Design Assessment for Driver’s Comfort
Chapter 9 Off-The-Road Tyre Management: The Good, the Bad, and the Ugly
Let’s Empower the End-Users to Finish the Design
Changing a Standard Requires More Than Good Will
In Hindsight
References
Chapter 10 The Human Factors Practitioner in Engineering Contractor-Managed Investment Projects
Stories to Be Told
Project Phase 1: Scope Definition
Review of Initial Design
What Is an Ergonomic Study?
What Did We Learn from Scope of Work Issues?
Project Phase 2: Kick-Off and Task Analysis
Kick-Off
Operator Workload and Work Organization
What Did We Learn about the Kick-Off Meeting and Task Analysis?
Project Phase 3: Disappointment Phase– Design Review
Control Centre Layout– Failure!
Control Room Layout– An Improvement!
Control Room Furniture– Success!
Work Environment Issues– Success or Failure?
What Did We Learn from the Design Review?
Project Phase 4: Bittersweet Phase
What Did We Learn from the Bittersweet Phase?
Project Phase 5– Document Control
What Did We Learn about Document Control?
Discussion
Roles
Communication
Commitment
HF Consultancies Are Small Enterprises
Last Remarks
References
Chapter 11 Deciphering the Knowledge Used by Frontline Workers in Abnormal Situations
Preventing the Worst
The Analysis Journey
Traditional Decision Ladder Analyses
Modified Decision Ladder Template
DeciMap
Concluding Reflections
References
Chapter 12 The Tyranny of Misusing Documented Rules and Procedures
Rules and Procedures as Parts of Work Design
Same Procedure, Different Actors
With the Book or By the Book?
A Few Last Thoughts
References
Chapter 13 Creating Ownership and Dealing with Design and Work System Flaws
Task Ownership in Process Improvement
Undetected Design and Work System Flaws
Concluding Remarks
References
Chapter 14 Stuck in a Holding Pattern: Human Factors Training Development for Sports and Recreational Aviation
Our Overall Approach
Are You Fit to Fly?
Managing Threats and Errors, Rush, and Risk
References
Chapter 15 Undertrained Workforce and Poor System Designs
Lack of Training
Wrong Design Sequence
References
Chapter 16 The Ergonomics Consultants Lot Is Not an Easy One
Working in an Adversarial Context
Regulator Actions: Enter the Ergonomists
Ergonomists at 20 Paces
Negotiation between Lawyers and Ergonomists
What Happened Next?
The Outcome and Conclusions
The Value of Evaluation
The Training Programme
The Evaluation
The Outcome
Our Experience and Insights
References
Chapter 17 Tread Softly Because You Tread on My Dreams: Reflections on a Poorly Designed Tram Driver-Cab
The World of Tram Driving
I Have a Bad Feeling about This
Tackling the Problem
My Ergonomic Musings and Insights
The Seat
The Buttons
The Doors
Every Second Counts
Hall of Mirrors
The Pillars
My “Damning”Denouement
The Presentation
My Reflections
References
Chapter 18 Creating Conditions for Successful Design-in-Use
The Agriculture Case
Three Examples from Manufacturing
Lessons Learned
References
Chapter 19 New Scientific Methods and Old School Models in Ergonomic System Development
Let’s Get Physical: The Need of Haptic Models in Ergonomic Design Development
The Approach
Phase 1
Phase 2
Phase 3
Phase 4
Our Reflections and Next Steps
Usability of Standard Methods in Industrial Design Processes
Conceptual Development
Concept Development
Implementation
The Aftermaths
References
Chapter 20 It’s Only a Reporting Form
Failing to Lead, Leading to Failure
Learning from Failure
Moving Forward from Failure
Lessons Learned
Recommendations
References
Chapter 21 SAfER Way to Design Work
Case Study: Transporting Chemicals
Determine Activity and Scope
Decomposition of a Complex Activity into Tasks
Describing Activity/Taskon Decision Ladder
Situation Assessment Analysis
Lessons Learned through Applying SAfER
References
Index
