This book untangles the theory and practice of employee engagement in nonprofit organizations. It examines the antecedents, dimensions, and consequences of employee engagement while providing evidence-based context specific models for the deployment of employee engagement to facilitate how individuals and teams contribute to and enhance organizational performance and community outcomes in nonprofit organizations.
Alongside the theoretical aspects are concrete examples of how to develop, implement and manage employee engagement in nonprofit employment relations and HR practices.
Facilitating understanding of aspects of engagement that are unique to nonprofit organizations, this work offers researchers and students a comprehensive analysis of models that explain the role of the environment, the characteristics of employees and the organization in the dimensions of employee engagement in nonprofit organizations.
Author(s): Kunle Akingbola, Sean Edmund Rogers, Melissa Intindola
Publisher: Palgrave Macmillan
Year: 2023
Language: English
Pages: 204
City: Cham
Contents
List of Figures
List of Tables
1 Employee Engagement: What’s the Deal?
Notion of Employee Engagement
Meaning of Employee Engagement
Employee Engagement: Work Role Definitions
Employee Engagement: Organizational Impacts Definitions
Employee Engagement: Multidimensional Definitions
Employee Engagement: Team and Collective Organizational Engagement Definitions
Doing Employee Engagement
Synopsis: Mixed Bag of Employee Engagement
Approaches to Employee Engagement
Employee Engagement as a Motivational Mechanism
Employee Engagement as Satisfaction
Employee Engagement as Commitment
Employee Engagement as Job Resources
Employee Engagement as Shared Values
Antecedents of Employee Engagement
Benefits of Employee Engagement
Employee Engagement: What is in it for employees
Employee Engagement: What is in it for organizations
Employee Disengagement
Conclusion
What’s Next
Discussion Questions
References
2 Nonprofit Organizations: The Land of Engagement
Nonprofit Organizations
Characteristics of Nonprofit Organizations
Mission and Values
Services and Roles
Environment of Nonprofit Organizations
Community Needs
Economy
Government Policy
Competition
Technology
Foundation of Nonprofit Employee Engagement
Nonprofit Core Human Resources
Importance of Employees and Volunteers
Characteristics of Nonprofit Employees
Mission Attachment
Intrinsic Motivation
Nonprofit General Engagement
Nonprofits: Land of Employee Engagement
Why Nonprofit Employee Engagement
Antecedents of Nonprofit Employee Engagement
Mission Attachment
Value Congruence
Job Characteristics and Demands
Intrinsic Motivation
Benefits of Nonprofit Employee Engagement
Nonprofit Engagement: What is in it for employees?
Nonprofit Engagement: What is in it for organizations?
Conclusion
Discussion Questions
References
3 Nonprofit Employee Engagement Model
Theoretical Perspectives
Social Exchange Theory
Multidimensional Approach
Job Demands-Resources Model
Engagement as Job Resources
Nonprofit Employment Engagement Research
Selander’s Work Engagement in the Third Sector
Akingbola and van den Berg’s Nonprofit Employee Engagement
Nonprofit Employee Engagement Model
Antecedents and Outcomes of Employee Engagement in Nonprofit Organizations
Antecedents of Nonprofit Employee Engagement
Job Resources
Personal Resources
Value-Based Resources
Job Demands
Outcomes of Nonprofit Employee Engagement
Job Satisfaction
Commitment
Organizational Citizenship Behavior (OCB)
Intention to Quit
Organizational Performance and Innovation
Conclusion
Discussion Questions
References
4 Creating and Sustaining Employee Engagement Through Human Resource Management
The Role of Job Demands and Resources in Engagement
Creating and Sustaining Engagement Through Job Resource-Enhancing Human Resource Practices
Work–Life Balance
Employee Health and Wellness
Flexible Work Arrangements
Role Clarity
Supervisor and Coworker Support
Organizational Fairness Perceptions and Trust in Senior Leadership
Conclusion
References
5 Volunteer Engagement
Volunteer Motives as a Basis for Engagement
Psychological Explanations for Volunteerism
Sociological and Other Academic Explanations for Volunteerism
Creating Effective Volunteer Engagement
Value Alignment
Enhanced Work Design
Continuous Development, Performance Management, and Organizational Learning
Constructive Volunteer-Employee Relations
Recognition and Rewards
Conclusion
References
6 Boards & Engagement: Spectrum of Involvement
The “Free-Range” Board: Lack of Ecosystem Knowledge
The “Free-Range” Board: Lack of Everyday Knowledge
The Helicopter Board: Members as Agents of Barrier Creation
What Does a “Strategic” Board Actually Do?
Purpose Before Organization
Respect for Ecosystem
Equity Mindset
Authorized Voice and Power
References
7 Community Engagement: Beyond These Walls—Boards and Social Innovation via Advocacy
What is Advocacy?
Qualities of a Board Member Advocate
Barriers to Boards’ Advocacy Efforts
Tips for Beginning
Outcomes
Future Considerations
References
8 Measuring Engagement: Theoretical Perspectives and Practical Approaches
Theory-Based, Scientific Approaches to Measuring Engagement
Utrecht Work Engagement Scale
Gallup Q12 Employee Engagement Survey
The Effect of Meaningfulness, Safety, and Availability on Engagement
The Mediating Effect of Value Congruence, Perceived Organizational Support, and Core Self-Evaluations on the Engagement-Performance Link
Job Versus Organizational Employee Engagement
Practical Observations of Nonprofit Engagement: Things to Look for
Job Satisfaction
Employee Productivity and Performance
Turnover Rates and Intention to Stay
Organizational Identification
Commitment and Loyalty
Organization Citizenship Behaviors (OCBs)
Counterproductive Workplace Behaviors (CWBs)
Putting the Assessment of Employee Engagement into Everyday Practice
Survey-Based Methods for Measuring Employee Engagement
Qualitative Methods for Measuring Employee Engagement
Analytic Methods for Measuring Employee Engagement
Conclusion
References
9 Huronia Transition Homes: Employee and Volunteer Engagement for Social Enterprise
Huronia Transition Homes (HTH)
Huronia Transition Homes Team
Social Enterprise
Supported Social Enterprise
Why Operation Grow
Operation Grow
The Vertical Farm
SWOT Analysis
Organizational Structure
Employee and Volunteer Engagement
Discussion Questions
Index
