The practical guide that gives you the skills to succeed at effective communication
DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style.
Find out how to improve your communication skills by learning to understand your audience, communicate strategically and discover which delivery approach is right for you. You'll develop confidence, learn to listen effectively and give and receive feedback.
In a slim, portable format Essential Managers gives you a practical 'how-to' approach with step-by-step instructions, tips, checklists and 'ask yourself' features showing you how to focus your energy, manage change and make an impact.
If you are keen to brush up on or enhance your communication skills, this is the guide for you.
Author(s): DK
Series: Essential Managers
Publisher: DK
Year: 2015
Language: English
Pages: 96
Contents 5
Introduction 6
Chapter 1 Understanding communication skills 8
Defining communication 10
Overcoming barriers 12
Communicating at work 14
Planning your approach 16
Matching the message 22
Choosing your medium 24
Chapter 2 Speaking and writing 26
Planning your speech 28
Developing visual support 32
Improving your confidence 36
Delivering your speech 38
Becoming a better writer 40
Writing a business letter 46
Using email and texts effectively 48
Writing reports 52
Chapter 3 Communicating with your team 54
Listening effectively 56
Giving feedback 58
Understanding nonverbal communication 60
Running briefings and meetings 62
Communicating to persuade 64
Managing conflict 66
Chapter 4 Communicating externally 70
Negotiating successfully 72
Selling 74
Communicating across countries and cultures 76
Writing for the web 80
Communicating through social media 82
Running a teleconference 84
Communicating in a crisis 88
Dealing with the media 90
Building brands 92
Index 94
Acknowledgments 96
