The buzz and hype created over the last few years around Digital Transformation has resulted in confusion and ubiquity that has rendered the term nearly meaningless. Transformation extends far beyond the technology stack and must include the organization's culture, its operating processes, and virtually every facet of how it functions. This fact means that leaders must break through the hype and demystify this term once and for all. They must get past the breathless hyperbole and understand what it really means to lead their organization through a continuous digital transformation process. The demystification of digital transformation and understanding what it really means is critical for all leaders. And that's what this book is about.
Author(s): Frank Granito
Series: Digital Transformation: Accelerating Organizational Intelligence, 2
Publisher: World Scientific Publishing
Year: 2022
Language: English
Pages: 286
City: Singapore
Contents
Foreword: The Mystification of Digital Transformation
A Digitally Transformed Future
A Mystified World
The Demystification Imperative
About the Author
Contributing Authors
About the Institute for Digital Transformation
Introduction and Primer
Chapter 1 The Culture of Transformation
Introduction
Organizational Culture as a Barrier to Digital Transformation
What Is Culture?
Culture as Enabler of Digital Transformation
What Culture Is an Enabler of Digital Transformation?
Innovative Culture as Enabler of Digital Transformation
Barrier to Culture Transformation
How to Transform Culture
Conclusion
Bibliography
Chapter 2 Business Architecture as an Enabler of Transformation
Introduction
Business Architecture is a Blueprint to Create Understanding and Activate Change
Business Architecture Underpins Successful Digital Enterprises and Transformations
Business architecture gives structure to and helps scale strategy formulation and innovation
Business architecture facilitates the shift to customer centricity
Business architecture helps scope and prioritize transformation
Business architecture creates a composable organization
Business architecture facilitates cross-team communication, coordination, and collaboration
Business architecture ensures strategic alignment
Business architecture provides a framework for transparency and governance
Business architecture facilitates ecosystem design
The time to start leveling up to leverage business architecture for digital transformation is now
Ensure the Business Architecture Essentials Are in Place to Support Transformation
Business architecture knowledgebase
Business architects and business architecture practice
Focus on maturing your organization’s business architecture practice over time
Learn from the best practices of successful business architecture teams
Chapter Take-Aways
Bibliography
Chapter 3 The Digital Transformation Manifesto
Introduction
The Need for the Digital Transformation Manifesto
We Proactively Embrace Change
We Have the Agility to Pivot Quickly
We Create Purpose-Based Value
The Customer and Stakeholder Experience Is at Our Core
Our Decisions Are Driven by Data
We Are Reimagining Business Practices
Our Culture is One That Empowers Individual Leadership
Ethics Are Integral to Our Organization
Digital Transformation Metrics Framework
Digital transformation strategy
Change governance perspective
Customer and Market Perspective
Cultural perspective
Business Operations Perspective
Digital transformation metrics example
Key Take-Aways
Bibliography
Chapter 4 Value — The Guiding Star
Introduction
The labeling problem
What Is Digital Transformation?
What is value?
How do you manage for value?
The Core Processes
Portfolio management
Program management
Project management
Strategy
Architecture
Operations
Management of change
Relevant metrics
Full-Cycle Governance
The Bigger Picture
Portfolio Management: The Bridge to Value
Categorize programs
The Business Case
Value/benefits mapping
Moving Beyond Words to Action
We need leaders who lead
The digital age requires a cultural change
Final Thoughts: Moving beyond Leadership as a Role to Leadership as a Behavior
Bibliography
Chapter 5 The Neuroscience of Transformation
Introduction
Human reactions to change
Transformation failure
Human brains within organizations
Organization Design: For Transformation or Stagnation?
Change is life
Social structures
Issues with organizational structure
Human Brains and Change
The Social brain
The effects of the social brain on organizational functioning
The Emotional brain
Emotions at work
Latent brain potential: Discretionary effort
Brain-Compatible Communication for Transformation
Communicating during digital transformation
Informing
Influencing
The Digital in Digital Transformation
Using Purpose to anchor digitization
Organizational Approaches to Transformation
Change vs. transformation
Transformation of the third kind
Neuroscience Savviness — The Difference It Can Make
Take-Aways
Bibliography
Chapter 6 Agile Transformation
Introduction
When We Look at the World
Digital Five Forces
New rules of business
Agile Transformation frameworks
Problem statement for agile transformation
Dynamics of Business Agility
What is business agility?
Top 10 challenges of the Agile Transformation
Conclusion of defining an agile company
Getting the Agile Transformations Right
Basics of agile transformation
Five Steps of Agile Transformation
Chapter Take-Aways
Bibliography
Chapter 7 Leadership in an Era of Uncertainty
Introduction
Lewis and Clark Primer
Digital Transformation Leadership Skill #1: Journaling
Reflection and decision-making
Clarity
Stress and resilience
Evergreen lessons
Digital Transformation Leadership Skill #2: Co-Captain
Digital Transformation Leadership Skill #3: Building a Team of Leaders
Digital Transformation Leadership Skill #4: Building an Ecosystem
Digital Transformation Leadership Skill #5: Diversity
Digital Transformation Leadership Skill #6: Creating a Disruptive Culture
Key Take-Aways
Bibliography
Chapter 8 The Client/Partner Engagement
Trust: Building Your Transformative Customer Engagement Plan
B2B Engagement Works
Your Employees Must Be a Part of the Ride
Authentic Relationships Win for Everyone
Standard Operating Procedures for Engagement
It All Comes Back to Math
Donuts Aren’t the Sweetener for Engagement
Key Take-Aways
Bibliography
Chapter 9 The Customer Experience
What Is CX?
Change Is Being Driven by the Customer
Business Must Become More Responsive, Agile, and Available
Digitization Is Not Transformation
Changing Customer Behaviors and Preferences
Process and People
Summary
Bibliography
Chapter 10 Digital Transformation Readiness
Introduction
Importance of Readiness
The Readiness Framework
Operational Sustainability
Organizational Agility
Strategic Agility
Disruptive Culture
Final Thoughts
Bibliography
Wrapping It All Up
Somethings to Think About
Digital Transformation
The common message
Approaching your transformation efforts
Five Mantras of Digital Transformation
Index
