Developing Management Skills

Cover
Personal Inventory Assessments
Title Page
Copyright
Brief Table Of Contents
Contents
Preface
Introduction
The Critical Role Of Management Skills
The Importance of Competent Managers
The Skills of Effective Managers
What Are Management Skills?
Improving Management Skills
An Approach to Skill Development
Leadership and Management
Contents of the Book
Organization of the Book
Diversity and Individual Differences
Summary
Supplementary Material
Diagnostic Survey and Exercises
Personal Assessment of Management Skills (PAMS)
What Does It Take to Be an Effective Manager?
SSS Software In-Basket Exercise
Scoring Key And Comparison Data
Personal Assessment of Management Skills
Scoring Key
Comparison Data
What Does It Take to Be an Effective Manager?
SSS Software In-Basket Exercise
Part I: Personal Skills
Chapter 1. Developing Self-Awareness
Skill Assessment
Diagnostic Surveys for Developing Self-Awareness
Developing Self-Awareness
The Defining Issues Test
Cognitive Style Indicator
Tolerance of Ambiguity Scale
Core Self-Evaluation Scale (CSES)
Skill Learning
Key Dimensions of Self-Awareness
The Enigma of Self-Awareness
The Sensitive Line
Understanding and Appreciating Individual Differences
Important Areas of Self-Awareness
Emotional Intelligence
Values and Character Strengths
Ethical Decision-Making
Cognitive Style
Attitudes Toward Change
Core Self-Evaluation
Summary
Skill Analysis
Cases Involving Self-Awareness
The Case of Heinz
Computerized Exam
Decision Dilemmas
Skill Practice
Exercises for Improving Self-Awareness Through Self-Disclosure
Shipping the Part
Through the Looking Glass
Diagnosing Managerial Characteristics
An Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography
Skill Application
Activities for Developing Self-Awareness
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
The Defining Issues Test
Escaped Prisoner
The Doctor’s Dilemma
The Newspaper
Cognitive Style Indicator
Scoring Key
Comparison Data
Tolerance of Ambiguity Scale
Scoring Key
Comparison Data
Core Self-Evaluation Scale
Scoring Key
Comparison Data
Discussion Regarding the Case of Heinz
Discussion Regarding the Shipping the Part Case
Chapter 2. Managing Stress And Well-Being
Skill Assessment
Diagnostic Surveys for Managing Stress and Well-Being
Managing Stress and Well-Being
Social Readjustment Rating Scale
Social Readjustment Rating Scale
Sources of Personal Stress
Flourishing Scale
Skill Learning
Managing Stress and Fostering Well-Being
Major Elements of Stress
Coping with Stress
Managing Stressors
Eliminating Stressors
Eliminating Time Stressors Through Time Management
Eliminating Encounter Stressors Through Community, Contribution, and Emotional Intelligence
Eliminating Situational Stressors Through Work Redesign
Eliminating Anticipatory Stressors Through Prioritizing, Goal Setting, and Small Wins
Developing Resiliency and Well-Being
Life Balance
Temporary Stress-Reduction Techniques
Summary
Skill Analysis
Cases Involving Stress Management
The Case of the Missing Time
Stress and the Millennial Generation
Skill Practice
Exercises for Long-Term and Short-Term Stress Management and Well-Being
The Small-Wins Strategy
Life-Balance Analysis
Deep Relaxation
Monitoring and Managing Time
Generalized Reciprocity
Skill Application
Activities for Managing Stress
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Social Readjustment Rating Scale
Comparison Data
Sources of Personal Stress
Flourishing Scale
Comparison Data
Chapter 3. Solving Problems Analytically And Creatively
Skill Assessment
Diagnostic Surveys for Creative Problem-Solving
Problem-Solving, Creativity, and Innovation
Solving Problems Analytically and Creatively
How Creative Are You? ©
Innovative Attitude Scale
Creative Style Assessment
Skill Learning
Problem-Solving, Creativity, and Innovation
Steps in Analytical Problem-Solving
Defining the Problem
Generating Alternatives
Evaluating Alternatives
Implementing the Solution
Limitations of the Analytical Problem-Solving Model
Impediments to Creative Problem-Solving
Multiple Approaches to Creativity
Conceptual Blocks
Percy Spencer’s Magnetron
Spence Silver’s Glue
The Four Types of Conceptual Blocks
Review of Conceptual Blocks
Conceptual Blockbusting
Stages in Creative Thought
Methods for Improving Problem Definition
Ways to Generate More Alternatives
International Caveats
Hints for Applying Problem-Solving Techniques
Fostering Creativity in Others
Management Principles
Summary
Skill Analysis
Cases Involving Problem-Solving
Chip and Bin
Creativity at Apple
Skill Practice
Exercises for Applying Conceptual Blockbusting
Individual Assignment—Analytical Problem-Solving (10 minutes)
Team Assignment—Creative Problem-Solving (20 minutes)
Moving Up in the Rankings
Elijah Gold and His Restaurant
Creative Problem-Solving Practice
Skill Application
Activities for Solving Problems Creatively
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
How Creative Are You?©
Scoring Key
Comparison Data
Innovative Attitude Scale
Comparison Data
Creative Style Assessment
Scoring Key
Comparison Data
Part II: Interpersonal Skills
Chapter 4. Building Relationships By Communicating Supportively
Skill Assessment
Diagnostic Surveys for Supportive Communication
Skill Learning
Building Positive Interpersonal Relationships
High-Quality Connections
The Key
The Importance of Effective Communication
Communication Problems
What Is Supportive Communication?
Coaching and Counseling
Defensiveness and Disconfirmation
Principles of Supportive Communication
Supportive Communication Is Based on Congruence, Not Incongruence
Supportive Communication Is Descriptive, Not Evaluative
Supportive Communication Is Problem-Oriented, Not Person-Oriented
Supportive Communication Is Validates Rather Than Invalidates Individuals
Supportive Communication Is Specific (Useful), Not Global (Nonuseful)
Supportive Communication Is Conjunctive, Not Disjunctive
Supportive Communication Is Owned, Not Disowned
Supportive Communication Requires Supportive Listening, Not One-Way Message Delivery
The Personal Management Interview
International Caveats
Summary
Skill Analysis
Cases Involving Building Positive Relationships
Find Somebody Else
Rejected Plans
Skill Practice
Exercises for Diagnosing Communication Problems and Fostering Understanding
United Chemical Company
Byron vs. Thomas
Active Listening Exercise
Skill Application
Activities for Communicating Supportively
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Chapter 5. Gaining Power And Influence
Skill Assessment
Skill Learning
Building a Strong Power Base and Using Influence Wisely
Gaining Power: Polarized Perspectives
Opportunities for Gaining Power
Sources of Personal Power
Sources of Positional Power
Transforming Power into Influence
Influence Strategies: The Three Rs
The Pros and Cons of Each Strategy
Exercising Upward Influence Utilizing The Reason Strategy
Acting Assertively: Neutralizing Influence Attempts
The Special Case of Sexual Harassment
Summary
Skill Analysis
Case Involving Power and Influence
Dynica Software Solutions
Skill Practice
Exercise for Gaining Power
Repairing Power Failures in Management Circuits
Exercise for Using Influence Effectively
Kalina Ivanov’s Proposal
Exercises for Neutralizing Unwanted Influence Attempts
Cindy’s Fast Foods
9:00 to 7:30
Skill Application
Activities for Gaining Power and Influence
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Chapter 6. Motivating Performance
Skill Assessment
Skill Learning
Increasing Motivation and Performance
Understanding the Prerequisites for Successful Task Performance
Fostering High Performance
Strengthen the Motivation → Performance Link
Expectations and Goals
Ability
Strengthen the Performance → Outcomes Link
Extrinsic Reinforcement
Intrinsic Reinforcement
Strengthen the Outcomes → Satisfaction Link
Human Needs
Reward Salience
Reward Equity
Diagnosing and Correcting the Causes of Unacceptable Performance
Diagnostic Framework
Benefits of the E-A-M Approach
Summary
Skill Analysis
Case Involving Motivation Problems
Electro Logic
Skill Practice
Exercises for Diagnosing Work Performance Problems
Joe Chaney
Motivating Performance Assessment
Exercise for Assessing Job Characteristics
Job Diagnostic Survey
Skill Application
Activities for Motivating Performance
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Motivating Performance Assessment
Scoring Key
Job Diagnostic Survey
Scoring Key
Chapter 7. Negotiating And Resolving Conflict
Skill Assessment
Skill Learning
The Pervasiveness of Organizational Conflict
Negotiating Effectively
Types of Negotiation
The Basics of Negotiation
Keys to Effective Integrative Negotiation
Resolving Conflicts Successfully
Understanding Different Types of Conflict
Selecting an Appropriate Conflict Management Approach
Selection Criteria
Personal Preferences
Situational Factors
Using Collaboration to Resolve People-Focused Confrontations
Initiator
Responder
Mediator
All Roles
Summary
Skill Analysis
Case Involving Interpersonal Conflict
Educational Pension Investments
Skill Practice
Exercise for Negotiating
A Home by the Sea
Negotiation Planning Document
Exercises for Diagnosing Types of Conflict
SSS Software Management Problems
Exercises for Selecting an Appropriate Conflict Management Strategy
The Red Cow Grill
Avocado Computers
Phelps Inc.
Exercises for Resolving People-Focused Conflict
Sabrina Moffatt
Can Larry Fit In?
Meeting at Hartford Manufacturing Company
Skill Application
Activities for Resolving Conflict
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Part III: Group Skills
Chapter 8. Empowering And Engaging Others
Skill Assessment
Skill Learning
Empowering and Engaging Others
The Meaning of Empowerment
Dimensions of Empowerment
Self-Efficacy
Self-Determination
Personal Consequence
Meaning
Trust
Review of Empowerment Dimensions
How to Develop Empowerment
A Clear Goal
Fostering Personal Mastery Experiences
Modeling
Providing Support
Emotional Arousal
Providing Information
Providing Resources
Connecting to Outcomes
Creating Confidence
Review of Empowerment Principles
Inhibitors to Empowerment
Attitudes about Subordinates
Personal Insecurities
Need for Control
Overcoming Inhibitors
Fostering Engagement
Deciding When to Engage Others
Deciding Whom to Engage
Deciding How to Engage Others
Review of Engagement Principles
International Caveats
Summary
Skill Analysis
Cases Involving Empowerment and Engagement
Minding the Store
Changing the Portfolio
Skill Practice
Exercises for Empowerment
Executive Development Associates
Empowering Ourselves
Deciding to Engage Others
Skill Application
Activities for Empowerment and Engagement
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Chapter 9. Building Effective Teams And Teamwork
Skill Assessment
Diagnostic Surveys for Building Effective Teams
Team Development Behaviors
Building Effective Teams and Teamwork
Diagnosing the Need for Team Building
Skill Learning
The Advantages of Teams
An Example of an Effective Team
Team Development
The Forming Stage
The Norming Stage
The Storming Stage
The Performing Stage
Leading Teams
Developing Credibility
Establish SMART Goals and Everest Goals
International Caveats
Team Membership
Advantageous Roles
Unproductive Roles
Providing Feedback
International Caveats
Summary
Skill Analysis
Cases Involving Building Effective Teams
Losing to a Weaker Foe
The Cash Register Incident
Skill Practice
Exercises in Building Effective Teams
Leadership Roles in Teams
Team Diagnosis and Team Development Exercise
Winning the War for Talent
Team Performance Exercise
Skill Application
Activities for Building Effective Teams
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Diagnosing the Need for Team Building
Comparison Data
Leadership Roles in Teams (Examples of Correct Answers)
Chapter 10. Leading Positive Change
Skill Assessment
Diagnostic Surveys for Leading Positive Change
Leading Positive Change
Reflected Best-Self Feedback
Skill Learning
Ubiquitous and Escalating Change
The Need for Frameworks
A Framework for Leading Positive Change
Establishing a Climate of Positivity
Creating Readiness for Change
Articulating a Vision of Abundance
Generating Commitment to the Vision
Fostering Sustainability
Summary
Skill Analysis
Cases Involving Leading Positive Change
Corporate Vision Statements
Jim Mallozzi: Implementing Positive Change in Prudential Real Estate and Relocation
Skill Practice
Exercises in Leading Positive Change
Reflected Best-Self Portrait
Positive Organizational Diagnosis Exercise
A Positive Change Agenda
Skill Application
Activities for Leading Positive Change
Suggested Assignments
Application Plan and Evaluation
Scoring Keys And Comparison Data
Reflected Best-Self Feedback™ Exercise
Appendix I: Glossary
Appendix II: References
Index
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