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Constructing a Consumer-Focused Industry: Cracks, Cladding and Crisis in the Residential Construction Sector

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The old saying ‘safe as houses’ is being challenged around the world like never before. Over recent decades homeowners have experienced the devastating effects of defects like asbestos, leaky buildings, structural failings, and more recently the combustible cladding crisis. The provision of safe and secure housing is a critical starting point to ensure that social value can be delivered in the built environment. However, some of these dangerous defects have resulted in a lack of security, safety, health, well-being, and social value for households and the wider community. The problems homeowners experience go beyond the substantial financial costs for defect rectification.

Too often there has been a lack of government and industry support to help the housing consumer through these issues or to prevent them from occurring to begin with. It is time for a rethink and restructure of government policy, support, and industry practices to better protect housing consumers and deliver high-quality and sustainable housing that creates social value.

Through evidence-based research and international case studies, this book focuses on the effects that dangerous defects have on the housing consumer. The ongoing construction cladding crisis is used as a primary case study throughout to highlight these implications, with other previous large-scale defect examples, such as leaky buildings and asbestos. Based upon the range of emerging evidence, we propose ideas for policy makers, construction and built environment professionals, owners corporations, and households on how to move forward towards a higher-quality, sustainable, and socially valuable way of residential living.

Government policy has long focused on ‘making industry work’ through building regulations and standards. It is now time for greater government and industry focus on the consumer to make ‘consumer protection work’ in the built environment. There is a need to prevent dangerous defects like combustible cladding, better support consumers when defects emerge, and to create buildings for social value rather than minimum standards. Now is the time to build a better future for the end-user.

Author(s): David Oswald, Trivess Moore
Series: Social Value in the Built Environment
Publisher: Routledge
Year: 2022

Language: English
Pages: 182
City: London

Cover
Half Title
Series Page
Title Page
Copyright Page
Contents
List of Illustrations
List of Sidebars
Acknowledgements
Series Editor Preface
1. Cracks, cladding, and crisis in the residential sector
1.1. Introduction
1.2. Cracks, cladding, and crisis
1.3. Summary
2. Building defects
2.1. An introduction to defects
2.2. Building defects: The case for greater consumer-focus
2.3. Next steps: Further consumer-focused building defect research
2.4. Conclusions
3. Homeowner vulnerability
3.1. Household vulnerability in the built environment
3.2. Vulnerabilities revealed from defects: The case of combustible cladding
3.3. Next steps: Acknowledging and reducing vulnerabilities
3.4. Conclusions
4. The real cost?
4.1. An introduction to well-being in the built environment
4.2. Dealing with defects: Implications for well-being
4.3. A contemporary dangerous defect: Combustible cladding
4.4. Next steps: A shift in policy focus?
4.5. Conclusions
5. Corporate social responsibility for the consumer
5.1. An introduction to corporate social responsibility
5.2. CSR in the built environment
5.3. CSR considerations for the consumer
5.4. Next steps: Greater consumer protection required as a CSR expectation
5.5. Conclusions
6. Dealing with dangerous defects in multiple occupancy developments
6.1. An introduction to multiple occupancy developments
6.2. The management of multiple occupancy developments
6.3. Experiences of owners corporations during a defect crisis
6.4. Next steps: Considerations for owners corporations and strata professionals
6.5. Conclusions
7. Navigating landlord-tenant conflicts
7.1. An introduction to private rental housing
7.2. Rental housing challenges: Landlord-tenant relationships, building quality, and creating social value
7.3. Fixing defects during a crisis
7.4. Next steps: Resolving landlord-tenant tensions
7.5. Conclusions
8. Government support during times of crisis
8.1. An introduction to government response in the built environment
8.2. Considerations for how to help the consumer in crisis
8.3. Next steps: Complementing with a consumer-focus
8.4. Conclusions
9. Designing and building better for the housing consumer
9.1. Introduction to delivering improved social value
9.2. Delivering enhanced social value in the Australian residential context
9.2.1. Improved neighbourhood connection and relationships
9.2.2. Sustainable, comfortable, and affordable living
9.2.3. Climate-resilient, improved health
9.3. Next steps: A policy push
9.4. Conclusions
10. Conclusions
10.1. The need for change
10.2. Key takeaways
10.3. Next steps
Index