What Makes a Good Health Care System? examines the various assumptions that underpin the different views of what makes a good health care system. The national systems in the UK, Australia and Canada are thoroughly examined. Each country has a different view of what a good health care system is trying to achieve, and the book elucidates these by highlighting key policy documents and comments from key stakeholders. Case studies emphasise the diverse needs and expectations of individuals, examining and comparing concepts of health needs, quality as a measure of 'good-ness' and the various ideas on Gold Standards. This book will be valuable reading for all healthcare managers and clinicians with management responsibilities, as well as policy makers and shapers and all those with a general interest in health.
Author(s): David Woods
Publisher: CRC Press
Year: 2023
Language: English
Pages: 137
City: Boca Raton
Cover
Title
Copyright
Contents
Foreword
Preface
About the editor
List of contributors
Patients are a virtue
What do patients think of doctors as communicators?
Making patients your partners
Thirty ways to make your practice more "patient-friendly"
Eight easy ways to make the medicine go down
Answering questions patients don't ask
Can your patients read your writing?
How about a Hippocratic Oath for patients?
Hippocrates was right: treat people, not their disease
How non-verbal communication can give patients a sense of connectedness
Empowered patients may have something to teach us
How to communicate with patients who (think they) know more than you do
How to deal with illiterate patients
How to avoid alienating patients
"Take two aspirin and call me in the morning"
Seven ways to build trust with your patients on their first visit
Watch your language
Medicine and the English language
The printed word: encouraging a more coherent view of the world
Writing and speaking painlessly
Who's for Tennyson? The case for language and literature in medical school
Splitting atoms and infinitives
Making sure your language doesn't mystify patients
Reforming the language of healthcare
Euphemism in medicine: calling a spade a horticultural implement
Humor in medicine: the whimsy of Richard Gordon
Elevator etiquette: when is communication too effective?
A conversation with Norman Cousins
The future of medical publishing
Physician, heal thyself
Becoming accustomed to public speaking
Do you speak "Medispeak"?
Let's hear it for sounder listening skills!
Specialty scientific meetings: time for critical review
Recognizing and avoiding non-verbal cues we give our patients
Strategies for not appearing rushed
Doctors can deliver hope as well as facts of prognosis
The doctor patient
The importance of doctors' "people skills"
The profession's image: you're OK, they're not
What's wrong with a little "loathsome finery"?
Physicians: an endangered species?
Manners and medicine
Improving physicians' grades in communication
How to avoid getting kicked by the media donkey
Reading to keep up to date
Are postgraduate courses necessary?
Doctor-to-doctor communication
Controlling the information balloon
Managing your practice
How your staff can make or break your practice
Improving your efficiency by maximizing your time
Technology to enhance your practice
Healthscapes: how physical surroundings influence perceptions of quality
Hiring? Use this checklist
How to handle complaints
How to respond to an angry complaint
How to improve your sign language
A complete, updated and signed history is vital before treatment begins
Making your reception area more welcoming
Minimizing risk
Communication and documentation at the root of growing legal risks
Clean up your documentation: use SOAP
Telephone advice should be documented
The telephone: instrument of the devil or practice enhancer?
Ten tips for effective informed consent discussions
Top ten issues in medical malpractice
You've been called as an expert witness: now what?
Terminating the physician-patient relationship
Quiz
Are you a good communicator?
Patient questionnaire
Index
