This book on change management is aimed at top and middle management, change managers, and change leaders - but also anyone who is managing a change project as part of a software implementation or introduction of a digital product. In this book, experts from industry and academia draw attention to pitfalls and best practices in change management from a business perspective, but also place an important focus on the human component. The book does not prioritize theoretical frameworks, but compels the reader towards a reality-check and gain a practical understanding of the topic. The authors also explore why - despite the broad knowledge available - there still is a gap when it comes to what is applied in real life.
Author(s): Cansu Hattula, Ines Köhler
Series: Business Guides on the Go
Publisher: Springer
Year: 2023
Language: English
Pages: 130
City: Cham
Preface
Contents
Change Management and Implementing Digital Solutions: An Introduction and Overview
1 Introduction
2 Discussion of Change Models
3 Transformation Processes When Implementing Digital Solutions
4 Enablers of Transformation in Digital Contexts
5 Brief Outlook on Cases and Topics Discussed in the Papers
References
Part I: Transformation Processes Related to Digital Products
Managing Digital-Driven Change in Expert Organizations: The Case of a Swiss Hospital
1 Introduction
2 The Phenomenon of Resistance to Change in Healthcare Organizations
3 Kotter’s Classic Change Management Model
4 Implementation Process in the Medium-Sized Hospital
5 Conclusion
References
Applying Agile Methodologies in Digital Transformation Processes: Challenges and Lessons Learnt from 10 Years of Consulting Experience
1 Waterfall and Agile methodologies
2 Final Retrospective
References
From Input to Outcomes: Bayer’s Digital Transformation of Agricultural Business Exploration
1 Introduction: The Rationale for a Strategic Review
2 Methodology: Quantifying the Need for Change and the Opportunities
2.1 A Quantitative Market Model to Support the Case for Change
2.2 Empirical Business Model Innovation: “Test and Learn” with Real Customers
2.3 Core Business Changes and Stakeholder Activation
3 Reflections and Key Lessons Learnt
References
Part II: Cultural and Organizational Transformation Processes
Digital Transformation Within a Large Logistic Company: From a Hierarchical Technocracy into Networked, Agile Teams
1 Introduction to the Change Project, Settings, and Goals, Description of the Digital Product/Software/Solution Introduced
2 Learnings/Pitfalls on the Path to Transformation, with a Focus on the Human Component, and How Individuals and Organizations Overcame Difficulties
3 Change Outcome: Success, Yes or No? How Did the Change Participants Measure the Outcome?
4 A Final Retrospective on the Change Process: Pros and Cons, Recommendations and Action Plan for Stakeholders, Lessons Learnt, Surprising Successes
Appendix
References
Pivoting to a Web3 Product and Building a Healthy Remote Culture with Human-Centric Leadership
1 Introduction
2 Pitfalls and Learnings
2.1 Product
2.2 People
2.3 Remote Culture
3 Change Outcome
4 Final Retrospective
References
Community Building in Change Processes
1 Introduction
2 Learnings and Pitfalls
3 Change Outcome
4 Final Retrospective
References
Summary and Key Takeaways
