An engaging introduction to the study of spoken interaction, this book provides a thorough grounding in the theory and methodology of conversation analysis. It covers data collection, techniques for analysis and practical applications, and guides students through foundational and new research findings on everyday conversations and talk in institutional contexts, from media, business, and education to healthcare and law.
Now thoroughly updated to showcase contemporary developments in the field, this second edition includes:
· New chapters on interaction in psychotherapy, educational settings and language learning and teaching
· Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams
· A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese
· Multimodal analyses of interaction, focusing on the integration of embodied action and talk
Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.
Author(s): Angela Cora Garcia
Edition: 2
Publisher: Bloomsbury Academic
Year: 2023
Language: English
Pages: 455
City: London
Cover
Contents
List of Figures
Acknowledgments
Part
I Theory,
Method, and Data for Conversation
Analysis
1 Introduction to the Study of Conversation Analysis
2 Understanding Ethnomethodology
3 Understanding and Doing Conversation Analysis: Methodological Approach
4 Preparing the Data: Transcription Practices
Part
II How
Talk Works: The Social Organization of
Human Action
5 The Turn-Taking System
6 Adjacency Pairs, Preference Organization, and Assessments
7 Sequential Organization: Interrogative Series, Insertion Sequences, and Presequences
8 Openings
9 Closings
10 Error Avoidance and Repair
11 Creating Topical Coherence
12 Referring to Persons: Membership Categorization and Identity Work
Part
III Technologically
Mediated Interaction: Work Done
through and with Technology
13 Routine Service Calls: Emergency Calls to the Police
14 Problematic Emergency Service Calls
15 Mobile Phones, Computer-Mediated, and Online Interaction
Part
IV Talk
in Medical Settings
16 Doctor/Patient Communication
17 Counseling and Psychotherapy
Part
V Education
and Foreign Language Learning
18 Interaction in Educational Settings
19 Teaching and Learning Languages and Second Languages
Part
VI Talk
in Legal Settings
20 Trials and Other Public Legal Proceedings
21 Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops, and Other Police Work
22 Talk in Mediation Sessions
Part
VII Talk
in Broadcast and Online Media
23 Television News Interviews and Online News Media
24 Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts
Part
VIII Talk
in Business Settings
25 Doing Customer Service, Client Contacts, and Sales
26 Talk in Business Contexts: Meetings
27 Talk in Business Contexts: Interviews
28 Conclusions
References
Index
