Alive and Well at the End of the Day: The Supervisor's Guide to Managing Safety in Operations

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Alive and Well at the End of the Day

Practical book showing professionals the “what to dos” and “how to dos” for effective safety leadership

The Second Edition of Alive and Well at the End of the Day provides industrial leaders in operations with practical solutions to the tough safety leadership challenges they must manage. The book describes in detail the nature of those challenges (what makes them that tough) and offers proven best practices to successfully deal with them.

The practices described in the book come from the author’s first-hand observation of leaders in operations who were successful in leading and managing safety performance. These best practices are defined and described in detail, allowing the reader to immediately and successfully put them into practice.

In addition to providing “what to do” and “how to do that” for effective safety leadership, the book also explains “how it works” and “why to do it that way.” By taking this approach, the book provides deeper insight and understanding in addition to effective practices.

The book’s contents are organized in a way that allows the reader the ability to match up chapters with specific challenges they are facing.

In Alive and Well at the End of the Day, readers can expect to find discussion on:

  • The practice of leadership, Moments of High Influence, Managing By Walking Around, and following all the rules, all the time
  • Recognizing hazards and managing risk, behavior, consequences, and attitude, the power of good questions, and making change happen
  • Managing accountability, safety meetings worth having, managing safety suggestions, creating the culture you want, and investing in training
  • Understanding what went wrong, measuring safety performance, managing safety dilemmas, leading from the middle, and common mistakes managers make

Leaders in industrial operations responsible for leading and managing safety performance, from CEOs to frontline leaders, can use Alive and Well at the End of the Day, in conjunction with the included study guide, to understand and implement a powerful process to improve the supervisor’s practice of safety leadership.

Author(s): Paul D. Balmert
Edition: 2
Publisher: Wiley
Year: 2023

Language: English
Pages: 322
City: Hoboken

COVER
TITLE PAGE
COPYRIGHT PAGE
CONTENTS
INTRODUCTION
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
CHAPTER 1 THE LEADERSHIP CHALLENGE
CALLING ALL LEADERS
THE SAFETY LEADERSHIP CHALLENGE
LEADERS MUST LEAD!
THE FRONT-LINE SUPERVISOR
READING THE BOOK
THE CASE FOR SAFETY
JUST IN CASE
CHAPTER 2 THE CASE FOR SAFETY
TAKE TWO: FROM THE TOP
TAKE TWO: FROM THE MIDDLE
YOU’RE RESPONSIBLE
THE CASE FOR SAFETY
CHAPTER 3 THE PRACTICE OF LEADERSHIP
A DAY IN THE LIFE
LEADING VERSUS MANAGING
WORDS AND ACTIONS
LEADING BY EXAMPLE
USING WORDS
THE PRACTICE OF LEADERSHIP
CHAPTER 4 MOMENTS OF HIGH INFLUENCE
MOMENTS OF HIGH INFLUENCE
MISSING THE MOMENT
MOMENTS HAPPEN ALL THE TIME
CARPE DIEM
CHAPTER 5 MANAGING BY WALKING AROUND
ON BEING SEEN
THE VALUE OF OBSERVING
MANAGING BY WALKING AROUND
CALCULATION
THE OBSERVATION STEP
ANALYZING THE DETAILS
THE LAST WORD
CHAPTER 6 FOLLOWING ALL THE RULES … ALL THE TIME
ABOUT THE RULES
NON-COMPLIANCE
FOUR FUNDAMENTAL REASONS
REASON 1: FOLLOWERS DON’T UNDERSTAND THE RULES
2: FOLLOWERS DON’T REMEMBER THE RULES
3: FOLLOWERS FAIL TO RECOGNIZE WHEN THE RULES APPLY
4: FOLLOWERS DON’T CHOOSE TO FOLLOW THE RULES
IMPROVING COMPLIANCE
CHAPTER 7 RECOGNIZING HAZARDS AND MANAGING RISK
WHAT IS A HAZARD?
WHERE DO I LOOK FOR HAZARDS?
THREE LINES OF DEFENSE
HOW DO I RECOGNIZE HAZARDS IN REAL TIME?
WHAT IS RISK?
ZERO RISK
WHAT IS THE RISK?
ASSESSING RISK
FOUR RULES FOR REDUCING RISK
CHAPTER 8 BEHAVIOR, CONSEQUENCES—AND ATTITUDE!
YOUR FIRST DECISION
YOUR INTERVENTION STRATEGY
THE SORRY MODEL
THE POWER OF POSITIVE REINFORCEMENT
GIVING POSITIVE FEEDBACK
MANAGING ATTITUDE
WHAT EXACTLY IS “ATTITUDE”?
ATTITUDE SURVEYS
THE EXPERTS SPEAK
MANAGING BEHAVIOR
CHAPTER 9 THE POWER OF QUESTIONS
THE POWER OF THE QUESTION
TYPES OF QUESTIONS
A DARN GOOD QUESTION
THE RESPONSE
PUTTING DARN GOOD QUESTIONS INTO PRACTICE
CHAPTER 10 MAKING CHANGE HAPPEN
THREE THINGS TO UNDERSTAND ABOUT CHANGE
TWO KEY STEPS
TEMPLATE FOR MAKING CHANGE HAPPEN
EXECUTION, EXECUTION, EXECUTION!
CHAPTER 11 UNDERSTANDING WHAT WENT WRONG
IGNORE OR INVESTIGATE?
ABOUT FAULT
LEADING IN THE MOMENT
THE FUNDAMENTAL QUESTIONS
THE PROBLEM WITH SOLUTIONS
FINDING BETTER SOLUTIONS
CHAPTER 12 MANAGING ACCOUNTABILITY
ACCOUNTABILITY
DEFINING ACCOUNTABLE
MANAGING ACCOUNTABILITY
APPLYING THE FIVE Ss
CHAPTER 13 MANAGING SAFETY SUGGESTIONS
THE FIRST THREE QUESTIONS
EIGHT RULES FOR SUGGESTIONS
GOING ON THE OFFENSIVE
CHAPTER 14 SAFETY MEETINGS WORTHHAVING
THE PROBLEM WITH MEETINGS
BETTER SAFETY MEETINGS
“ASK, DON’T TELL” SAFETY MEETINGS
STEP 1: PURPOSE FIRST
STEP 2: CONDENSE INFORMATION
STEP 3: MAKE THE CONNECTION
STEP 4: ASK DARN GOOD QUESTIONS
A MOMENT OF HIGH INFLUENCE
BIG MEETINGS
CHAPTER 15 CREATING THE CULTUREYOU WANT
DEMYSTIFYING CULTURE
THE IMPLICATIONS
YOUR SAFETY CULTURE
CHANGE VERSUS TRANSFORMATION
A ROADMAP FOR TRANSFORMATION
CONCLUSION
CHAPTER 16 INVESTING IN TRAINING
KNOWLEDGE
COMPLIANCE AND CHANGE
TRAINING ISN’T ALWAYS THE PROBLEM
TRAINING IS AN INVESTMENT
WHO’S PROBLEM?
A PERFORMANCE PROBLEM
THE THREE Ts OF TRAINING
THE FIRST ‘T’: TIMING
THE SECOND ‘T’: TECHNIQUE
THE THIRD ‘T’: TEACHER
CREATING UNDERSTANDING
CHAPTER 17 MEASURING SAFETY PERFORMANCE
THE FUNCTION OF MEASUREMENT
METRICS AND INFORMATION
LEADING INDICATORS
NEAR-MISS REPORTS
FINDING BETTER MEASURES
CREATING A BALANCED SCORECARD
MEASUREMENT FOR THE FRONT-LINE SUPERVISOR
THE LAST WORD
CHAPTER 18 MANAGING SAFETY DILEMMAS
1. THE ACCOUNTABILITY DILEMMA
MANAGING THE DILEMMA
IDEA 1: RECOGNIZE THAT YOU ARE ON THE HORNS OF A DILEMMA
IDEA 2: CALL THE DILEMMA BY ITS PROPER NAME
IDEA 3: LEAD BETTER
IDEA 4: LOOK TO YOUR FOLLOWERS
2. THE RISK DILEMMA
THE DILEMMA
THE TRUTH ABOUT CONSEQUENCES
THE RISK CONUNDRUM
THE HAZARDS
MANAGING THE DILEMMA—AND THE CONUNDRUM
IDEA 1: AVOID BEING TRAPPED BY ABSOLUTES
IDEA 2: THINK BETTER ABOUT HAZARDS, RISKS, AND HOW TO MITIGATE CONSEQUENCES
3. THE INVESTIGATION DILEMMA
MANAGING THE INVESTIGATION DILEMMA
IDEA 1: RECOGNIZE THIS DILEMMA WHEN YOU FACE IT
IDEA 2: INDEPENDENCE HELPS
IDEA 3: MAINTAIN YOUR PERSPECTIVE
IDEA 4: BE PREPARED
4. THE SYSTEM DILEMMA
WHERE’S THE DILEMMA?
THE IMPLICATIONS
MANAGING THE SYSTEM DILEMMA
IDEA 1: RECOGNIZE THE DILEMMA
IDEA 2: THINK LIKE A PARENT
IDEA 3: THINK CRITICALLY
5. THE MIDDLE DILEMMA
THE MIDDLE DILEMMA AND MANAGING SAFETY
ABOUT REALITY
MANAGING THE DILEMMA
IDEA 1: DON’T HIDE THE TRUTH
IDEA 2: PRESENT REALITY BETTER
IDEA 3: THERE IS POWER IN NETWORKING WITH PEERS
IDEA 4: REMIND THOSE AT THE TOP WHAT’S AT STAKE
6. THE LEADER DILEMMA
THE DILEMMA
MANAGING THE DILEMMA
THE LAST WORD ABOUT “BEING ON THE HORNS”
CHAPTER 19 LEADING FROM THE MIDDLE
UPWARD LEADING
FEELING POWERLESS
CONTROL VERSUS INFLUENCE
CRITICAL SAFETY FACTORS
STOPPING THE JOB
THE POWER OF INFORMATION
ORGANIZATION POWER IN PRACTICE
LEADING FROM THE MIDDLE
IT’S NEVER EASY
CHAPTER 20 MISTAKES MANAGERS MAKE
MISTAKE NUMBER 1: FAILING TO PREPARE
MANAGING OTHERS: THE GREAT CHALLENGE
“THEY’LL DO JUST FINE”
MISTAKE NUMBER 2: DRIVING OUT ALL FEAR
A GIANT LEADING THE WAY
THE PIPER MUST BE PAID
THE REALLY PAINFUL CONSEQUENCE
MISTAKE NUMBER 3: FOCUSING ON THE SHORT RUN
INSTANT IMPROVEMENT
THE LONG TERM
MISTAKE NUMBER 4: TRYING TO BUY A GAME
CAN YOU BUY PERFORMANCE?
MISTAKE NUMBER 5: CONFUSING PERCEPTION WITH REALITY
MISTAKE NUMBER 6: COMMUNICATING WITHOUT A COMMON VOCABULARY
WHAT’S IN A WORD?
COMMUNICATING CLEARLY
CHAPTER 21 DRIVING EXECUTION
WHAT IS EXECUTION?
THE VALUE OF EXECUTION
THE EXECUTION GAP
PERFORMANCE VISIBILITY
DRIVING EXECUTION
THE PRINCIPLE OF HONEST DIALOG
EXPLODING THE MYTHS
BACK TO THE BASICS
CHAPTER 22 MAKING A DIFFERENCE
SAFETY LEADERSHIP TOOLS
LEADERS MUST LEAD
TOUGH CHALLENGES
IT’S YOUR CHOICE
MAKING A DIFFERENCE
REFERENCES
INDEX
EULA