“…The lady leader has indeed shown indomitable spirit in turning around Indian Bank to high quality–high performance Bank…an eminently suitable guide for practicing bankers…”
—From the Foreword by Dr. APJ Abdul Kalam, Former President of India
“…Her remarkable success in bringing Indian Bank back to profit has turned her into Award Winning Celebrity of the Indian Finance Scene, feted for her turnaround expertise. Amongst her many good qualities are limitless energy, great persuasive power, and above all, common sense…”
—The Economist
“…Observes say Kumar’s operations expertise--technology and other back office processes—lies at the heart of her success…” —The Financial Times “…Kumar has clearly resuscitated Indian Bank…” —Business Standard Banking Annual “…Ranjana’s hands-on interaction with the employees was one of the major factors that helped in motivating the staff…human resource development seems to be one of her key strengths...”
—The Economic Times
“…The biggest challenge was to motivate the staff and convince them of the sincerity of our efforts. I had personally toured over 500 branches, motivated thousands of staff, and organised many training programmes with the view to shore up their morale and give them a sense of confidence and courage to face reality and move on to resurrect the bank…surely the staff and the union were not always forthcoming but it was understandable; once they understood the pitch and purpose of the mission, they came along all the way…”
—From the Preface