[ABNT NBR ISO 10008] Gestão da qualidade – Satisfação do cliente – Diretrizes para transações de comércio eletrônico de negócio a consumidor

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Author(s): ABNT - Associação Brasileira de Normas Técnicas; SEBRAE - Serviço Brasileiro de Apoio às Micro e Pequenas Empresas, Flavia Fonseca
Series: Guia de implementação
Publisher: ABNT - Associação Brasileira de Normas Técnicas
Year: 2014

Language: Portuguese
Pages: 32
City: Rio de Janeiro
Tags: E-commerce; Normalização; Comércio