Service Level Agreement Template South Africa docs

Searching:
Download
Service Level Agreement Template South Africa - Fast Download

Download Service Level Agreement Template South Africa from our fatest mirror

Service Level Agreement (SLA) Template

9079 dl's @ 5011 KB/s

doc
Service Level Agreement (SLA) Template

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) ... Service Level Agreement (SLA) Template Subject: IT Service Management Series Author: ITILworx Description: Copyright @ 2004 ITILworx Version 1.12 Last modified by:

http://www.slatemplate.com/ServiceLevelAgreementTemplate.doc

Date added: September 23, 2011 - Views: 553

doc
SLA Template - برنامج التعاملات ...

Service Level Agreement. between <Sponsor Agency> & < The Private Partner> Prepared By: <Author> Document Version: <N.N> Date: <Month, Year> Template Introduction .

http://www.yesser.gov.sa/en/PublicConsultation/Documents/PPP_SLA_Template-EN.doc

Date added: February 12, 2012 - Views: 258

doc
Service Level Agreement/Memorandum of Understanding

Title: Service Level Agreement/Memorandum of Understanding Subject: Author: HHS EPLC Team Keywords: EPLC Template Last modified by: Nancy Created Date

http://www.hhs.gov/ocio/eplc/EPLC%20Archive%20Documents/50-SLA%20and%20MOU/eplc_sla_mou_template.doc

Date added: September 25, 2011 - Views: 430

doc
SERVICE LEVEL AGREEMENT - Neotel

Service Level Agreement” “(SLA)” means a document that contractually determines all the terms and conditions of quality of Goods or Services, ... including without limitation its interpretation and all disputes arising out of this Agreement, is the law of South Africa, ...

http://www.neotel.co.za/wps/wcm/connect/915824804274700d9b19ffbe358ec6d6/Neotel+Commercial+Terms+and+Conditions.doc?MOD=AJPERES&CACHEID=915824804274700d9b19ffbe358ec6d6

Date added: November 1, 2011 - Views: 249

doc
Template - Service Level Agreement - BANKSETA

various sites in South Africa. ... Template - Service Level Agreement Project Establishment Learner Recruitment & Selection Work Readiness training and certification Learner Support Monitoring and Evaluation Post Programme Learner Placement Administration of Allowances and Stipends ...

http://www.bankseta.org.za/downloads/Appendix_B_-_WRP_Service_Level_Agreement.doc

Date added: May 4, 2013 - Views: 176

doc
its.ucsc.edu

<<Service Name>> Service Level Agreement <<years, e.g. 2011-12>> ITS Service-Specific SLA Template Page 1 of 2 Template rev. 7/7/11 <<Service Name>> Service Level Agreement 2011-12 ITS Service-Specific SLA Template Page 1 of 6 rev 7/7/11. Author:

http://its.ucsc.edu/itsm/docs/slatemplate.doc

Date added: September 30, 2012 - Views: 6

doc
Download

SERVICE LEVEL AGREEMENT ENTERED INTO BETWEEN. MEDIA, INFORMATION AND. COMMUNICATION TECHNOLOGIES. SECTOR EDUCATION AND TRAINING AUTHORITY (Hereinafter referred to as “MICT SETA”) ... The laws of the Republic of South Africa govern this contract. COSTS.

http://www.mict.org.za/downloads/SLA_Template2013.doc

Date added: May 4, 2013 - Views: 47

doc
CONTRACT ENTERED INTO BETWEEN

SOUTH CAPE COLLEGE. And. EDEN DISTRICT MUNICIPALITY. ... 3.3.4 Service level agreement with training provider. 4. ... This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa as constituted on the day the agreement is entered ...

http://www.sccollege.co.za/qms/suppdocs/Innovation%20and%20Development%20Documents/Templates/TL%20002%20Contract%20and%20Funding%20Agreement%20Template.doc

Date added: December 15, 2013 - Views: 1

doc
www.unisa.ac.za

The University of South Africa invites suitably qualified suppliers to participate in a. ... Complete the template (questionnaire) of service requirements for national parcels ... The successful vendors will sign a Service Level Agreement ...

http://www.unisa.ac.za/contents/tenders/docs/SpecificationCourierServices.doc

Date added: December 18, 2013 - Views: 1

doc
Template for Caselets to be included in Database on SA ...

Sector or Level of Focus National, ... World Trade Organization (especially the General Agreement in Trade and Services, SADC Trade Protocol, etc.) ... (South Africa), the International Budget Project (USA) and Christian Aid (UK).

http://www.worldbank.org/socialaccountability_sourcebook/Regional%20database/Case%20studies/Africa/Zimbabwe%20-%20Socio-economic%20justice%20and%20municipal%20services%20pro.doc

Date added: October 31, 2013 - Views: 1

doc
Role Profile Template - British Council

Kenya exams is also the hub for East Africa exams, ... Marketing and Customer Service (Level 1) Financial Management (Level 1) (Receipts process; ... Role Profile Template Author: The British Council Last modified by: Ogolla, Belinda (Kenya)

http://www.britishcouncil.co.ke/files/2014/02/Role-Profile-Exams-Officer-H-Kenya.doc

Date added: March 20, 2014 - Views: 9

doc
www.dmr.gov.za

To promote equitable access to the nations mineral and petroleum resources to all the people of South Africa. To substantially and meaningfully expand opportunities for historiacally disadvantaged persons, ... Service level agreement. Operational agreement between the parties ...

http://www.dmr.gov.za/publications/finish/178-templates-online-application-system/765-bee-template-for-online-application-/0.html

Date added: May 4, 2013 - Views: 1

doc
www.sanparks.org

... had no franchise in national elections prior to the introduction of the Constitution of the Republic of South Africa, 1983, ... for Proposal RSA Republic of South Africa SANParks South African National Parks SLA Service Level Agreement SoW Statement of ... BEE INFORMATION TEMPLATE .

http://www.sanparks.org/docs/groups_tenders/2010/tender-SANParks-courier-services.doc

Date added: October 23, 2012 - Views: 7

doc
LAWS AND REGULATIONS GOVERNING NON-PROFIT ORGANIZATIONS

IN SOUTH AFRICA “iNTERNATIONAL ... for voluntary associations and the only requirement to form a voluntary association is an agreement between three or more people to achieve a ... payment of income and related taxes they have to apply and be granted these benefits by the South African Revenue ...

http://www.icnl.org/news/2004/12-15_South_Africa.doc

Date added: May 27, 2012 - Views: 217

doc
DEPARTMENT OF PUBLIC SERVICE AND ADMINISTRATION (DPSA)

She proudly announced that “the South African Public Service is the only employer in the world that convenes and has virtually institutionalized such high level sessions, ... points to the need for a comprehensive approach. In South Africa, the Department of Health is the leading department.

http://www.accomoptions.co.za/docs/report_health_indaba.doc

Date added: November 4, 2011 - Views: 41

doc
Business Plan Template - Parliamentary Monitoring Group

... to enter into such an agreement with the Minister of Science and Technology. ... To promote awareness and consciousness of Africa at grassroots level. ... South Africa Wall Map New Map 1 000 x Maps 30 June 2007 Director: LDS

http://www.pmg.org.za/docs/2007/070515aisa.doc

Date added: September 14, 2011 - Views: 57

doc
www.sita.co.za

... is a company with limited liability duly incorporated in accordance with the Companies Act of the Republic of South Africa, ... 4 The maintenance and Service Level Agreement Pricing must be ... The total cost of the RFQ response is based on the SITA cost template/model and should ...

http://www.sita.co.za/procurement/rfq/rfqs/RFQ0438-578-2013%20-%20MAINTENANCE%20CONTRACT%20%20SUPPORT%20AIR%20CONDITIONING%20UNITS-%20SITA%20CT.doc

Date added: July 12, 2013 - Views: 2

doc
1st Draft Job Description Template and Guide for the

SALARY LEVEL 11 DESIGNATION OF ... Must be registered as a specialist _____ with the Health Professions Council of South Africa. Must be ... PERFORMANCE/WORKPLAN AGREEMENT The performance/workplan agreement of the incumbent, which contains specific target dates, ...

http://chs.ukzn.ac.za/Libraries/DOH_NHLS_Job_Profiles/Latest_generic_Specialist.sflb.ashx

Date added: January 20, 2014 - Views: 1

doc
INTERNSHIP PROCESS

Template for Capturing Bursary Applications Annexure D. ... SA South Africa. O Other. D Dual (SA plus other) PR Permanent Resident. Disability Status Code. N None. 07 Multiple. Equity Code. ... Service Level Agreement (SLA) with resolution letter.

http://www.serviceseta.org.za:8080/documents/Document/2010May14_12/LIM-PF%20001%20Bursary%20%20Process%20Flow%20Chart.doc

Date added: January 18, 2014 - Views: 10

doc
Template for Confirmation of Interest and Submission of ...

... South Africa / with travels . Expected Places of Travel: African continent. Duration: 6 months . Expected Start Date: June, 2014 / Immediately after Concluding Contract Agreement. Supervisor: Joint APDev/NEPAD ... agreement on what mutual accountability at the country level requires in Africa;

http://procurement-notices.undp.org/view_file.cfm?doc_id=30076

Date added: June 2, 2014 - Views: 1

doc
www.unisa.ac.za

The University of South Africa invites suitably. ... The agreement with the current national supplier of academic dress expires in 2014. ... Building Block B, 1st Level, Walker Street, Sunnyside Campus, Pretoria.

http://www.unisa.ac.za/contents/tenders/docs/academic%20Specification.doc

Date added: May 31, 2014 - Views: 1

doc
The data warehouse has been built to facilitate the process ...

To download the SAPR template, log on to the DW at www ... Doing so enables USG to minimize double counting in the overall (aggregated) South Africa SAPR. Note: when multiple PEPFAR partners support the same facility or site, they need to reach an agreement about the methodology for reporting ...

http://southafrica.usembassy.gov/media/docs/2008-sapr-guidance.doc

Date added: May 3, 2013 - Views: 1

doc
TITLE OF DOC - Parliament of South Africa

You are hereby invited to Bid for the Parliament of the Republic of South Africa. ... Sample Service Level Agreement (SLA). ... Pricing is to be completed on the template provided (Annexure A) and all additional costs, such as bank fees, ...

http://www.parliament.gov.za/content/1-163362-Banking_Services_Tender.doc

Date added: June 3, 2013 - Views: 6

doc
www.sanparks.co.za

... had no franchise in national elections prior to the introduction of the Constitution of the Republic of South Africa, 1983, ... for Proposal RSA Republic of South Africa SANParks South African National Parks SLA Service Level Agreement SoW Statement of ... BEE INFORMATION TEMPLATE .

http://www.sanparks.co.za/docs/groups_tenders/2010/tender-SANParks-tea-coffee-sachets.doc

Date added: June 25, 2013 - Views: 1

doc
Telstra Legal Services Contract Template

... kbit/s $14.45 (81) Japan 384 kbit/s $16.10 (64) New Zealand 384 kbit/s $8.51 (65) Singapore 384 Kbit/s $14.45 (27) South Africa ... as set out in their applicable agreement. Service ... to meet the following service restoration for your Visionnet service: Severity level Response ...

http://www.telstra.com.au/customer-terms/download/document/visionnet.doc

Date added: May 18, 2013 - Views: 3

doc
BID SPECIFICATIONS FOR THE PROCESSING OF CONFISCATED ABALONE ...

5.20 A service level agreement shall ... 6.1 The successful bidder will be required to sign an appropriate service level agreement (SLA) with the MLRF. A template of a standard SLA ... 8.3 This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.

http://www.nda.agric.za/doaDev/topMenu/services/Bids/Bid%20MLRF%20084%20for%20processing%20of%20confiscated%20product%202010.doc

Date added: April 26, 2012 - Views: 4

doc
Letter Template - v1.2 - Australian Government Department of ...

South Africa and accredited countries (and currently: Cape Verde, Guinea Bissau, ... Payment of grants will be subject to a signature of a Funding Agreement between AusAID and the implementing ... method when making payments from grant funds to suppliers and service providers, if ...

http://aid.dfat.gov.au/countries/sub-saharan-africa/Documents/aacgs-guidelines-12-13.docx

Date added: December 23, 2013 - Views: 4

doc
www.tradeworld.net

The creation of 888 indirect jobs throughout South Africa in 2016, ... Only a valid BEE certificate from a South African National Accreditation System (SANAS) ... The successful service provider will enter into a Service Level Agreement with the Department for all goods/services if required.

http://www.tradeworld.net/attdocs/Terms_of_Reference_Template_(3)_sibusiso_1303070922.docx

Date added: May 2, 2013 - Views: 2

doc
SECOND CALL FOR INVITATION TO BID

DETAIL SPECIFICATIONS AND QUOTATION TEMPLATE. General. In order to facilitate service delivery, South Africa is demarcated into District Municipalities and/or Metros. ... The NRF/SAASTA expects the successful service provider to sign a general confidentiality agreement with the NRF.

http://www.saasta.ac.za/images/NSW_2014__bid_document_2nd_Call.docx

Date added: May 14, 2014 - Views: 2

doc
Coal Supply and Off Take Agreement - Eskom

... Group under the joint auspices of the South African Institute of Mining and Metallurgy and the Geological Society of South Africa, ... of the applicable reject level for that parameter ... Johannesburg for any proceedings arising out of or in connection with this Agreement. Service of ...

http://mp2mas17.eskom.co.za/tenderbulletin/File_Show.asp?ID=17332

Date added: May 8, 2013 - Views: 34

doc
LogicaCMG DE CV Template - John Young

South Africa. Hungary. ... due diligence, sourcing strategy, international, leadership, acquisition, teaming, service level agreements, tender, delivery, service, hosting, implementation, strategy. ... LogicaCMG DE CV Template Subject: Version 1.4d / October 11, 2005 Author: LogicaCMG Last ...

http://www.johnyoung.eu/John_Young_English_CV_0107.doc

Date added: December 24, 2012 - Views: 14

doc
REQUEST FOR BID - FASSET

contract form and Service Level Agreement signed by the designated responsible person of both parties. ... in South Africa. ... and will be verified at the discretion of Fasset. The CV template on page 48 must be used.

http://www.fasset.org.za/downloads/tender/Fasset_FET_Psychometric_Testing_RFQ_FAS-QAL-NF-FETPSYCHOMETRIC-CON542-14....docx

Date added: September 27, 2013 - Views: 3

doc
RAF 2013 00027 Request for Proposals for Administration of ...

... SERVICE LEVEL AGREEMENT (SLA) ANNEXURE H: BID SECURITY ... 1.3.2 the laws of the Republic of South Africa shall govern the contract created by the acceptance of my/our Bid and that I/we choose domicilium citandi et executandi in the Republic ... ADDITIONAL BEE INFORMATION TEMPLATE .

http://www.raf.co.za/Procurement/Tender%20Documents/RAF%202013%2000027%20Request%20for%20Proposals%20for%20Administration%20of%20Claims%20on%20behalf%20of%20RAF.doc

Date added: August 29, 2013 - Views: 3

doc
INVITATION TO BID

In order to facilitate service delivery, South Africa is demarcated into District Municipalities and/or Metros. ... Refers to Logic Framework template for proposed proposals, ... The NRF/SAASTA expects the successful service provider to sign a general confidentiality agreement with the NRF.

http://www.saasta.ac.za/images/NSW_2014__bid_document_final.docx

Date added: March 19, 2014 - Views: 2

doc
Strengthening Global Capacity to Sustain Transboundary Waters ...

A1.4 Service level (delivery) agreement 61. A1.5 Proposed Outcome indicators 62. ... A fact-finding trip was undertaken to Nairobi at the time of the 1st Pan-Africa Structured Learning Workshop, ... embedded within this Service level agreement template for addressing the hot issue/thematic ...

http://iwlearn.net/abt_iwlearn/evaluations-and-impact-of-iw-learn/mte/iwl-mte-report

Date added: May 31, 2013 - Views: 23

doc
A Raceless South Africa - University of Fort Hare

... in any society have the paradigmatic prerogative of setting the template on which social identities, including racial ... the National Intelligence Agency and the South African Secret Service are not defined as “employees” in terms of the ... South Africa is a country in ...

http://www.ufh.ac.za/faculties/ssh/docs/Alexander%20(Harold%20Wolpe%20)Racial%20Identity,%20Citizenship%20and%20Nation%20Building%20in%20PASA.doc

Date added: May 26, 2012 - Views: 7

doc
Template for Developing Sewer Collection System Preventive ...

The Template for Developing Sewer Collection System Preventive ... [Insert the time of year or date when the sewer charge is updated according to your agreement]. The sewer maintenance service ... Further details on Asset Management concepts and determining your level of service are ...

http://www.epa.gov/region1/sso/other/PreventiveMaintenanceSewerOverflowResponsePlanTemplateNovember2009.doc

Date added: August 17, 2011 - Views: 288

doc
Certification: OEM MOA - Sita

... MONUMENT PARK, 0105, SOUTH AFRICA. Attention: Izak de Villiers (izak ... SITA quality directives must be affixed using the template “SITA Document ... acceptance. Service Zones: Geographical areas within South Africa where product and service delivery are required. These ...

http://www.sita.co.za/Prod%20Cert/Memorandum%20of%20Agreement%20OEM%20(Product%20Certification).doc

Date added: May 27, 2013 - Views: 10

doc
Template for OBE Learning Materials - INSETA

Banking Council of South Africa . www.banking.org.za. Board of Healthcare Funders . ... one of the classes of short term insurance are described and an indication is given of how the technology could improve service delivery. ... There is a separate planning template for each project.

http://www.inseta.org.za/qualifications/content/learning/downloads/10363_learner_guide.doc

Date added: May 12, 2012 - Views: 6

doc
COOP PLAN ANNEXES - Fort Lauderdale, Florida

... function. Function level response, continuation, and recovery procedures are documented using the COOP Function template. Actions related to ... Maintaining an adequate level of coverage to sustain service demands as ... There is a formal Statewide Mutual Aide Agreement that is revised ...

http://www.fortlauderdale.gov/eoc/docs/coopannex.doc

Date added: June 6, 2012 - Views: 11

doc
REQUEST FOR BID - FASSET

It will be required of the training provider to travel around South Africa as courses are ... Use the CV guideline template and ensure that the role the person is ... A contract will only be deemed to be concluded when reduced to writing in a formal contract and Service Level Agreement ...

http://www.fasset.org.za/downloads/tender/Time_And_Stress_Management_2014%20RFQ%20Final.docx

Date added: April 14, 2014 - Views: 6

doc
Delegations Guideline - Public Service And Administration, RSA

... Competency Indicators for HoD Performer Level 44. Appendix E: Template for Public Administration ... means an agreement referred to in ... The delegations must be exercised with due regard to the Constitution of the Republic of South Africa, 1996, the Public Service Act, 1994 as ...

http://www.dpsa.gov.za/dpsa2g/documents/sdot/2012/Delegation%20Principles%20D.doc

Date added: May 29, 2013 - Views: 8

doc
PROBATIONARY EMPLOYEE PERFORMANCE EVALUATION

... guidance or counselling is required to allow the employee to render satisfactory service. ... Does this employee demonstrate the expertise and general skill level you expected based on the job ... Workinfo.com is South Africa’s only dedicated Human Resources website serving the South ...

http://www.workinfo.com/free/Downloads/Probation.doc

Date added: October 7, 2011 - Views: 131

doc
www.pmg.org.za

While there has been a marked change in the lives of South Africa’s people and children, many challenges ... Agreement in the sector on the revised CR ... (WC Province, NW and Gauteng) on the need to establish CR focal points/ORCs in the offices of Premiers. CR high level indicators in the ...

http://www.pmg.org.za/docs/2007/070615sthrust.doc

Date added: July 1, 2014 - Views: 1

doc
Waste Collection Standards 09 03 10 (Version 4) docx (2)

Template of area cleaning plan INTRODUCTION. ... were investigated in other South Africa legislation and guideline documents as well as international ... a service level agreement/contract needs to be drawn up between the two parties and the standards will be applicable to the service ...

http://www.gdard.gpg.gov.za/Services/Documents/Waste%20Collection%20Standards%2009%2003%2010%20(Version%204)%20docx%20(2).doc

Date added: May 21, 2013 - Views: 4

doc
REQUEST FOR BID - BANKSETA

Service Providers are required to use the table template as shown below to submit questions. No. Question? ... “Republic” means the Republic of South Africa. ... (Appendix A) and the corresponding Service Level Agreement (Appendix B) and complete the Service Definition Response Sheet ...

http://www.bankseta.org.za/downloads/BS2013RFB244_ENTREPRENEURIAL_SKILLS_PROGRAM.doc

Date added: August 16, 2013 - Views: 4

doc
www.medicalschemes.com

... is based in South Africa, and has applied for accreditation in terms of regulation 15(B)(2) ... The agreement includes a detailed service level agreement which contains details of the services to be provided, ... (VALUE ADDED TEMPLATE) - Standard 3.2.3.1. Component; Measure; Notes and ...

http://www.medicalschemes.com/files/Managed%20Care%20Organisations/MHC%20Self%20Evaluating%20Checklist%202011.docx

Date added: May 15, 2013 - Views: 2

doc
W&RSETA Monitoring Tool

Constitution of the Republic of South Africa (Act No 108 of 1996) Promotion of Administrative Justice Act ... Lease Agreement Deed MOU Attached. Attached. ... Copy of employment contracts /service level agreements for the above staff members.* 11. REPORTING Definition /

http://www.wrseta.org.za/downloads/etqa_downloads/etqa_new/application_for_accreditation_.doc

Date added: February 8, 2013 - Views: 3

doc
Insert your cover page here, - Eskom

RTS Return to Service. SANS South African National Standard. SD&L Supplier ... Agreement between the parties stipulating the lead party with whom the ... Is there any risk associated with the new technology in South Africa? If a risk assessment has been done for the project ...

http://www.eskom.co.za/sites/idm/Documents/Residential_Massroll_out_Proposal_Template_PHASE_2_MASTER_v4_3.doc

Date added: December 30, 2013 - Views: 6

doc
CITY OF CAPE TOWN • MUNICIPAL SERVICES

... (including a court of law outside the Republic of South Africa) for fraud or corruption ... The successful service provider will be required to enter into a Service Level Agreement ... A template is provided as Annex 1 attached. The Project Labour Report must include details of ...

http://web.capetown.gov.za/notices/upload/R031400343.doc

Date added: May 9, 2014 - Views: 1